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To be fair, I have found QF to be very good when I have needed to follow up on missing points. This time, though, it's been a bit of a joke. I had a mult-city flight with RJ. After a week the points for the first leg weren't showing up so I put in a claim. Nothing happened until I took the...

Have you ever tried to reconcile your Citi spending with your Citi points transactions? I just went through this process for the last few months of statements and it was a nightmare and ended up with several transactions that I couldn't match. This worked both ways. There were some...

If I pay for something with a credit card and then obtain a refund, am I entitled to have any fee that I paid refunded too?

Please point me to the thread if this has been discussed elsewhere, but I was wondering what is happening with these flights. I have occasionally used them to take advantage of the international lounge access while putting up with the delays. I was wondering which days they now run and was...

This was discussed quite a while back and although that thread is now closed JQ have apparently brought in new procedures that may warrant some discussion: http://www.australianfrequentflyer.com.au/community/general-airline-discussion/jetstar-ultra-early-check-in-42869.html It's been about 3...

I'm sure that this has been asked many times before but I wasn't sure where to find the details so would appreciate some information. If, say, I find a OW flight through MH, CX, BA or whichever site but that flight is not showing on the QFF site as an available reward flight, is it still...

I realise that this was news over a year ago but I couldn't find a thread on it so have posted it here. Melbourne Airport News & Events Archive | Melbourne Airport I wonder whether it will be a longer walk from QP to the T4 JQ gates in SYD or MEL. I'm also wondering whether JQ check-in and...

Apologies if this has been around for a while but I just saw it in the latest email from Emirates. Jetstar | Our Partners | Emirates Skywards "Redemptions are available on Jetstar Australia, Jetstar New Zealand, Jetstar International, Jetstar Asia (Singapore), Jetstar Japan and Value Air...

I received this offer for $10 back on $50 spend in Target with my Westpac Amex. It didn't seem to exclude gift cards so I bought a $50 Coles Group card at my local Target. A couple of days later and I got Flybuys and a $10 credit on my Amex account and now have a $50 gift card for my groceries...

I have used Jetstar's price beat guarantee many times in the past and have saved hundreds of dollars by doing so. Sometimes it was an easy process to phone up and make the booking and sometimes patience was required. It depended on the customer service rep that you spoke to. With Tiger...

With my growing disillusionment with QF I decided that I wanted to switch from the Earth Black to Altitude. After a couple of attempts to get through on the Westpac Customer Service line I found the wait times too long. However, a visit to a branch made it very simple to initiate the product...

Honestly, when's it going to stop? Now even the paper napkins in the lounges have been downgraded. They're more like baking paper now. What's next?

Well,it's that usual sinking feeling at this time of year when I log on to my account and see that my status credits have been wiped out again for another year. This time, too, it would be a knock down from WP to SG. In the vague hope that I may have been offered a complimentary year of WP I...

I am currently WP with my status year ending at the end of the month. I have made 3 QF trips so far this year. I'm assuming that I have to make one more to guarantee getting a soft landing to SG. How likely am I to get the soft landing and how soon would I know? That is, when are you...

I purchased a couple of QF tickets on 3 June using my Black card with a value of just under $200. I then remembered about the complimentary QP passes and went and registered on the web-site for them. Travel - Earth - Westpac This was the same the same day that I bought the tickets so I was...

My partner's status reassessment date is 31 May. With one week to go she was just 15 points short of requalifying for SG. As she was keen on maintaining the level that she's been for many years she did an SC run diversion on 26 May to get herself over the line. When her new SG pack arrived...

I may have missed it but I can't see anywhere on the forum where Club Jetstar is mentioned apart from the following post from 4 years ago! http://www.australianfrequentflyer.com.au/community/open-discussion/jetstar-9-club-16982.html I can't see many benefits apart from seeing cheaper fares. I...

I'm trying to edit a post that I put up back in May last year but can't see the edit option. Am I just missing something or does the editting of older posts get switched off after a certain time? Here's the post...

Here's an odd one. I rarely fill up with fuel so, when I do, I check online for the discount that I will get. Just before Christmas I had a juicy 16 cent per litre offer at the top of the list so I went and filled the car on 28/12. In the New Year I checked my account and found that I'd only...

I've tried Firefox and Chrome and all I get is an advert when I try to log on.