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I have to book a flight to London, but it may be Madrid, from Brisbane. Using the Virgin website it seems like the choices are Singapore or Etihad. Prices are similar, Etihad seems to take slightly longer. Has anyone experienced these two, they are not airlines I really know. Which would...

I'm at a Hilton right now in Malaysia, and today being half way through the stay I registered. Will they backdate? Or did I need to register before I booked? It does not seem so clear but they again I didn't bother reading the FAQ!

Is there any way to select seats early? I can't do it via the Virgin site, and can't figure out how to do it via the Singapore site.

I'm now booked through VA and flying Singapore. What do I get as a Platinum? Can I use points to upgrade to J? Lounge, priority boarding etc? Thanks for any help. This is the first time I am flying Singapore.

Hi I need to go from Brisbane to KL in a couple of weeks for work. On the Virgin website it gives me Singapore/Silk Air, via Singapore. Can anyone recommend an airline that gets me there ideally directly, and gives me my Plat benefits? Is Silk the only way? Thanks

Arrived in LA on Sunday morning. Flew Flexi BNE to LAX to FLL, all on one Virgin Australia ticket. The internal LAX to FLL was on Virgin America. Arriving in LAX I needed a VX boarding pass. I dropped my bag off at the transfer counter and then went to check in. They gave me a boarding pass and...

Keep checking online. There have been no seats for August for months, then this morning bam, once comes up so I snaffled it. And in the discussion with the Plat line I know that not all seats are sold for my day, which means they could release more as they get closer. Keep trying, you may be...

Platinum. There are no more reward seats so that explains that. I had a taste for business last week and now I am hooked!

I want to upgrade a flexi to business from LA to BNE with points. I understood, possibly incorrectly, that as long as there were seats this was possible. But the call centre says no availability. Are the points upgrades limited to a specific fare class or the same pool as the reward seats (which...

Just make sure that if your Velocity card is the prepaid Visa type, don't show the side with Visa on it as they say it is a credit card and want your actual Velocity card. Seems not all partner staff know what it is. And when the lady in the Miami Delta club showed me the picture on her monitor...

On a rare occasion that I fly LA back to BNE on a flexi I managed to upgrade to Business with points. First time going business, so was very excited to be able to select 1C. It's row 1, and I always sit in the isle. So I check in at Miami and Delta gives me a boarding pass for the LA to BNE...

Did anyone else receive an email from Virgin inviting them to a QPAC performance? I suppose I am in QLD and Plat so got it, but it was not something expected!

Anyone cancelled an international reward flight and internal US ones before? I have been planning a big trip to the USA in business in July, using points. And now work has come along and I have to cancel. But work is sending me to the USA anyway then so I will get a week off instead of the...

For me it has been 5 months since I moved from Gold to Plat and nothing happened to my HHonors status. I called Velocity, they said call Hilton, as it was not Velocity's responsibility to change it after you had initially signed up. I called Hilton, they gave me an email address to send details...

Flown BNE to LAX several times this year, and only once had them come and take a food order in advance and thank me for flying with them. On domestic flights I haven't seen actual recognition except a Welcome Back as I board in more than a year. If there is a procedure for this I would say it...

The VFF rep contacted me and within a couple of hours sorted it all out. I am very impressed with the speed and interest taken. Thank you very much!

I flew to the USA in January, earning the status credits needed to move from Gold to Platinum, on the 13th Jan. I then flew back a week later, which earned me 150 credits. This was from the 16th to 20th Jan. But my assessment date is the 21st Jan. As a result the 150 credits between the 13th...

I have to go to LA from BNE, and was told to book it myself as Admin were busy. So I called Flight Centre and they gave me the cheapest fare, which turns out to be PRemium Economy. So I queried it and was told that PE is cheaper than the current Flexi's. I usually end up with a Flexi. So I have...

Travelling in the USA, and am Platinum. So I tend to expect at least my standard isle seat. Not here flying Virgin America. Seems they select seats weeks in advance online so you get what you get. And you can't change it online, at least I can't, as the website tells you that you need to talk to...

I am in the Sky Lounge in Miami, but it took quite an argument to get in. They don't recognise the Visa card that Velocity sends out if you sign up to that travel card offer. But that is all I have as it is all that was in the Platinum pack. They look on their computer screen and expect to see...