VX putting you as Standby when arriving in LA - beware | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Login Now to remove this and all advertisements (GOLD and SILVER members)
Not a member? Register Now for free

VX putting you as Standby when arriving in LA - beware

Status
Not open for further replies.

Rdarby

Intern
Joined
Aug 1, 2011
Messages
91
Arrived in LA on Sunday morning. Flew Flexi BNE to LAX to FLL, all on one Virgin Australia ticket. The internal LAX to FLL was on Virgin America. Arriving in LAX I needed a VX boarding pass.

I dropped my bag off at the transfer counter and then went to check in. They gave me a boarding pass and said I was standby. I started to explode so they told me to talk to someone in the Loft.

Now the Loft (their lounge) cannot assign a seat all the time, they have someone at the service desk which is in the gate area do it. I was told it would be assigned at boarding, and I would be called, so to hang around the service desk.

I went earlier than boarding and started to get huffy and they gave me what I wanted. But the issue is:
  1. It isn't really Standby, although some VX people will tell you it is. The Loft said the seat was there, just not sure which one. So don't panic unless like me you don't want a middle seat;
  2. There is something wrong with the VA-VX seat assignment integration. One lady told me it was a temporary IT problem. So watch out for it, as sitting in the middle for a 5 hour fight just after you got off a 13 hour flight is not pleasant;
  3. Another lady told me that the Americans can check in online and select seats well in advance, and since us VA people arrive last minute from their perspective they do a late shuffle of seats;
  4. Platinum means nothing on VX unless you argue! So good luck with priority boarding etc!

All up it really makes me wonder why I don't just arrange flights with the cheapest carrier in the US and forget the VA partnerships as they don't seem to do anything for me.
 

blackcat20

Enthusiast
Joined
Jan 7, 2011
Messages
11,799
Flights
My Map
I found priority boarding ok, I just waved my card and walked past. Didn't give them the opportunity to say no.
 

cssaus

Active Member
Joined
Dec 13, 2004
Messages
939
This sounds very similar to an experience I had earlier this year flying SYD-LAX-LA but using a VA codeshare flight on DL from LAX-LAS.

I too had a confirmed seat number. At SYD I was given a boarding pass but it didn't show my seat number. On arriving at the DL lounge in LAX and wanting to exchange my boarding pass for one with seat number printed on it. I was told that my boarding pass with the seat number would be handled by the gate staff. This did concern me as it seemed to suggest a similar scenario to that of the OP on VX.

When I went to the gate I approached the CSR and said I need my BP with my reserved seat number. I flashed my itinerary as well as the receipt I had for the purchased "extra comfort seat". It did seem for a moment that I might not be on the flight but I did persist and it worked out ok.
 

ftm

Active Member
Joined
Feb 19, 2011
Messages
633
Flights
My Map
I have also had the no seat assignment situation with UA. In the end I assumed it was that I had purchased a 'normal' seat, and they only had 'economy comfort' seats left.

They didn't want to give me a comfort seat unless they had to (you can purchase the 'upgrade' at the check in kiosk) so delayed giving me a seat. They didnt get enough people paying for it, so ended up in 'comfort'.
 
Trying to access your favourite Australian websites when overseas only to discover they have been geo-blocked? Concerned about your internet privacy especially when using unsecured wifi? NordVPN will solve both these common problems.

Recommended by the Australian Frequent Flyer
Status
Not open for further replies.

Community Statistics

Threads
86,303
Messages
2,080,189
Members
53,711
Latest member
Lowey71
Top