First and last time I ever try and fly tiger.
We were supposed to fly BNE to MEL last night on TT539 departing at 2010. At 1640 I recieved an SMS and email from Tiger advising the flight was cancelled due to weather, and they had rebooked us on a VA flight the following morning (today).
I only booked Tiger, as at the time of booking, all other options were vastly more expensive. I paid $120/each (my wife and I) on TT, but everyone else at the time was at least double that.
My issue/concern here is that Tiger said the flight was cancelled due to weather - which means they do not have to offer a refund, but merely a credit with them. BUT - literally no other flights into MEL were cancelled due to weather last night - including other TT services which arrived within minutes of my cancelled flight.
I spoke to their offshore call center who (falsely) advised they could not move me to any other service yesterday (Including the TT service from OOL which ran, and we could have made), as other flights were being cancelled too - also due to weather.
We needed to get home yesterday - and ended up paying a rather obscene amount for the last two seats on the last VA flight out of BNE to MEL last night. No other airline could even sell us a ticket.
I'm probably not going to get anything at all from TT now, as I did not have time among the chaos of trying to get home last night (and they crashed) before my 'rebooked' flight this morning to call them and advise I would not be on it - but I want to follow up on this 'cancelled due to weather' line, as it seems highly suspicious.
Are they calling it 'weather' to get out of their obligation to refund/compensate passengers for a flight they opted not to operate for other reasons? The fact this was literally the only flight impacted by this 'weather' does not pass the pub test for me.
Any suggestions?
We were supposed to fly BNE to MEL last night on TT539 departing at 2010. At 1640 I recieved an SMS and email from Tiger advising the flight was cancelled due to weather, and they had rebooked us on a VA flight the following morning (today).
I only booked Tiger, as at the time of booking, all other options were vastly more expensive. I paid $120/each (my wife and I) on TT, but everyone else at the time was at least double that.
My issue/concern here is that Tiger said the flight was cancelled due to weather - which means they do not have to offer a refund, but merely a credit with them. BUT - literally no other flights into MEL were cancelled due to weather last night - including other TT services which arrived within minutes of my cancelled flight.
I spoke to their offshore call center who (falsely) advised they could not move me to any other service yesterday (Including the TT service from OOL which ran, and we could have made), as other flights were being cancelled too - also due to weather.
We needed to get home yesterday - and ended up paying a rather obscene amount for the last two seats on the last VA flight out of BNE to MEL last night. No other airline could even sell us a ticket.
I'm probably not going to get anything at all from TT now, as I did not have time among the chaos of trying to get home last night (and they crashed) before my 'rebooked' flight this morning to call them and advise I would not be on it - but I want to follow up on this 'cancelled due to weather' line, as it seems highly suspicious.
Are they calling it 'weather' to get out of their obligation to refund/compensate passengers for a flight they opted not to operate for other reasons? The fact this was literally the only flight impacted by this 'weather' does not pass the pub test for me.
Any suggestions?