Replacement couch delivered yesterday (original order January 2025, issue flagged up 15 minutes after the delivery guys delivered the 1st one mid-April, months of back and forth and legal threats etc. to get the issue sorted, as their definition of 'manufacturing process tolerance' differs from mine!).
When the delivery crew arrived this time, they were like chalk and cheese - I didn't have a good feeling at all. At least the crew from the original delivery back in April filled me with confidence. The muppets last night..... did not. My fears were soon to be confirmed.
Once they got it up to the first floor, when they started putting the components together the back piece for one side (3 seater power recliner, so split into 2 pieces) was sitting in front of it (the guy was at the back) and I watched in what felt like slo mo ...... the guy take no care at all, and dragged the back piece across as he lifted it from the front. He didn't even think about the bit of metal it has and sure enough left a great big scratch on the new leather cushioning.
Then........... the electric functions won't work, it's like they're getting half power or something. I watched them offload the boxes from the truck and roll (yes, you read that right, roll them over and over!) the boxes towards our front door. That can't be good for it........... maybe it's the reason why that fault now exists? Fortunately I have that on CCTV. There was a moment where it did work, so one side is fully extended........... and it's now stuck there.
Anyway, you really couldn't make it up could you?

It was not cheap at all, either. I had an engineer come out re: fault on the original couch and that was a 3.5 week wait the first time, then 2.5 weeks on the 2nd time (which was an escalation). So I'm now waiting for the engineer (contracted) to contact me and tell me what date they can come, but essentially I'm stuck with a couch that I can't use, a couch that is damaged, a couch that's taking up space in the room as I can't retract the seat....... and an undetermined wait for someone to even come out and assess it! If I do decide to keep it (and they fix the damage, etc.) I'll be asking for a hefty compensation payment. Either that, or I'll just be requesting a full refund (which is also on the table) and we'll go back on the hunt for a replacement couch, meaning we'll be down 1 couch for another 3-4 months as that's the usual build time.