Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Mr H]

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Hi, an easy question for the experts hopefully. I've tried searching but found mixed responses.

If I try to add 3 separate legs to an existing One world Classic Reward PNR over the phone in 1 single phone call, would I get charged 5,000 points change fee in total or (5,000 x 3) = 15,000 points?

Trying to understand how expensive it is to add flights in a couple of batches.

One 5,000 charge regardless of the number of flights you are adding/changing in a single phone call - but you pay two fees if there are two pax on the booking.

 

[roc_world_tour]

Hi all,

Hoping to get some guidance on my updated itinerary (adding/removing segments to existing booking), any help would be much appreciated!

<start>
MEL-HKG-PVG Stopover #1 [Adding MEL-HKG]
PVG-KIX Stopover #2
KIX-HND (Surface Segment only)
HND-TSA Stopover #3
TSA-KUL (Surface Segment only)
KUL-BKK Stopover #4
BKK-AMM-MUC-HEL-LHR Stopover #5
LHR-HEL-HKG-KHH [Replacing LHR-AMM-RUH-HKG]
<end>

Have been trying to call Qantas to make the booking but keep getting knocked back due to pricing issues, and hearing different reasons each time. I've double checked and the updated itinerary is within 35,000 miles, no more than 5 stopovers, and no more than 2 transits in any one city. Where stopover is not listed above, the departure of the connecting flight is less than 24 hours after arrival.

List of reasons I've heard over the past 5 phone calls for why they are getting errors with repricing:

• Can't have mixed classes. (MEL-HKG, KUL-BKK is in economy, all other segments in business)
• Need a trans-atlantic or trans-pacific flight
• Too many flights into Asia
• Surface segment counts as an additional stopover, bringing total stopover count to more than 5

I keep pointing out to them that they are confusing my ticket for the Oneworld RTW, but still get nowhere as they aren't able to fix the pricing issue...

Have I missed something or is this just typical Qantas incompetence?

 

[Captain Halliday]

Hi all,

Hoping to get some guidance on my updated itinerary (adding/removing segments to existing booking), any help would be much appreciated!

<start>
MEL-HKG-PVG Stopover #1 [Adding MEL-HKG]
PVG-KIX Stopover #2
KIX-HND (Surface Segment only)
HND-TSA Stopover #3
TSA-KUL (Surface Segment only)
KUL-BKK Stopover #4
BKK-AMM-MUC-HEL-LHR Stopover #5
LHR-HEL-HKG-KHH [Replacing LHR-AMM-RUH-HKG]
<end>

Have been trying to call Qantas to make the booking but keep getting knocked back due to pricing issues, and hearing different reasons each time. I've double checked and the updated itinerary is within 35,000 miles, no more than 5 stopovers, and no more than 2 transits in any one city. Where stopover is not listed above, the departure of the connecting flight is less than 24 hours after arrival.

List of reasons I've heard over the past 5 phone calls for why they are getting errors with repricing:

• Can't have mixed classes. (MEL-HKG, KUL-BKK is in economy, all other segments in business)
• Need a trans-atlantic or trans-pacific flight
• Too many flights into Asia
• Surface segment counts as an additional stopover, bringing total stopover count to more than 5

I keep pointing out to them that they are confusing my ticket for the Oneworld RTW, but still get nowhere as they aren't able to fix the pricing issue...

Have I missed something or is this just typical Qantas incompetence?

Miles, routing, number of segments and stopovers all look okay to me.

What airlines?

There is no issue with mixed cabin. I have one of these ticketed at present.

 

[roc_world_tour]

Miles, routing, number of segments and stopovers all look okay to me.

What airlines?

There is no issue with mixed cabin. I have one of these ticketed at present.

Appreciate it!

[QF: MEL-HKG] [CX: HKG-PVG] Stopover #1
[JL: PVG-KIX] Stopover #2
KIX-HND (Surface Segment only)
[JL: HND-TSA] Stopover #3
TSA-KUL (Surface Segment only)
[MH: KUL-BKK] Stopover #4
[RJ: BKK-AMM-MUC] [AY: MUC-HEL-LHR] Stopover #5
[AY: LHR-HEL-HKG] [CX: HKG-KHH]

So basically: QF, CX, JL, MH, RJ, AY - all Oneworld carriers.

 

[Captain Halliday]

Appreciate it!

[QF: MEL-HKG] [CX: HKG-PVG] Stopover #1
[JL: PVG-KIX] Stopover #2
KIX-HND (Surface Segment only)
[JL: HND-TSA] Stopover #3
TSA-KUL (Surface Segment only)
[MY: KUL-BKK] Stopover #4
[RJ: BKK-AMM-MUC] [AY: MUC-HEL-LHR] Stopover #5
[AY: LHR-HEL-HKG] [CX: HKG-KHH]

So basically: QF, CX, JL, MY, RJ, AY - all Oneworld carriers.

You have me stumped.

Perhaps one of the other members will spot something I haven't.

The other option is specifically ask QF which of the Oneworld Classic Flight Award the itinerary is breaching.

 

[There'sOnlyOneJimmy]

Appreciate it!

[QF: MEL-HKG] [CX: HKG-PVG] Stopover #1
[JL: PVG-KIX] Stopover #2
KIX-HND (Surface Segment only)
[JL: HND-TSA] Stopover #3
TSA-KUL (Surface Segment only)
[MY: KUL-BKK] Stopover #4
[RJ: BKK-AMM-MUC] [AY: MUC-HEL-LHR] Stopover #5
[AY: LHR-HEL-HKG] [CX: HKG-KHH]

So basically: QF, CX, JL, MY, RJ, AY - all Oneworld carriers.

Have you included the milage at the end, KHH-MEL?
I assume that MY = Malaysian (MH) - not trying to be a smartar$e, just making sure that all carriers are OneWorld…

 

[Captain Halliday]

Have you included the milage at the end, KHH-MEL?
I assume that MY = Malaysian (MH) - not trying to be a smartar$e, just making sure that all carriers are OneWorld…

MY is Malaysia Wings.

So if the OP has included an MY code flight it won’t be eligible under this award.

It would need to be MH code even if MY is the operator.

A bit like in Australia Alliance wouldn’t count, but if the flight was a QF code but operated by Alliance it would.

 

[madrooster]

Have I missed something or is this just typical Qantas incompetence?

I suspect it is because IATA don't file a distance for KHH-MEL so the system is falling over on not being able to determine the mileage. Try ending in TPE as a test.

 

[roc_world_tour]

Have you included the milage at the end, KHH-MEL?
I assume that MY = Malaysian (MH) - not trying to be a smartar$e, just making sure that all carriers are OneWorld…

Sorry, typo on my end... It is Malaysian Airlines (MH) not MY.

I suspect it is because IATA don't file a distance for KHH-MEL so the system is falling over on not being able to determine the mileage. Try ending in TPE as a test.

Good tip, let me give it a shot today and report back!

Update:
Ended up messaging the FB social media team and was advised that the two surface segments count as stopovers too (which would've brought it to 7 stopovers based on original planned itinerary). Removing the HND-TSA and KUL-BKK allowed them to finally price it. New e-ticket came through right after.

Still a bit confused in my head but at least finally got on to someone competent who was able to help me sort it out.

Would recommend the FB team if your enquiry isn't urgent!

 

[Mr H]

Ended up messaging the FB social media team and was advised that the two surface segments count as stopovers too (which would've brought it to 7 stopovers based on original planned itinerary).

That may have solved the glitch but it’s also nonsense. The source is the city where you start the surface sector. The surface sector counts towards your 15 permitted sectors and the mileage counts towards the 35,000 but it is not an additional stopover in addition to the one on the city where it starts. The QF team were basically counting a surface sector as two stopovers.