Oneworld Classic Flight Reward Discussion - The Definitive Thread

[mustkill]

Fiji Airways took months before it was part of the cap? Possible Oman could be as long. Or maybe, because they did all the work for FJ, it’s only incremental to switch on capability for Oman as well?

damn
do you recall how many months by any chance?

 

[MEL_Traveller]

damn
do you recall how many months by any chance?

I think only just recently they were added to the points cap. They joined 1 April… so 2 months maybe? (I’m pretty sure I read they can now be used for OWAs??)

 

[Jacques Vert]

And at this point I noticed something really weird. If at any time I actually progressed to the payment page, and then obviously cancelled, when I returned to selecting (after Qantas's terrible error page and need to restart the multi tool), often the J class seats that were available five minutes earlier were no longer available. (Yes, cleared cookies, new browser, logged off and on.) Yet, returning the next day they were back again.

This is not uncommon. When you select seats and progress through to the payment page, the system takes the seats out of inventory and "holds" them pending completion of the booking. If you don't complete the payment the seats can be held for quite some time on occasions. I recently had this happen when helping a friend book a OWA. I advised her to keep trying every 30 minutes or so and a couple of hours later the seats reappeared and she was able to complete the booking.

I've also had the situation where I wasn't able to complete a booking and when I called (and fortunately got Hobart) the agent was able to see my booking sitting on the system, gave me the PNR, took the payment over the phone and issued the ticket.

I also suspect that, on occasions, this is why members report that they can see seats on their computer and the agent says there are none available. I've been in this situation and on one occasion the agent (again Hobart) asked if I had the seats on my screen. She asked me to log out and close the page, at which time she could see the seats and grabbed them. There are probably a number of other possible reasons why agents can't always see seats when we can (including incompetence) but this holding of seats is definitely one of them IMHO.

 

[DC3]

… often the J class seats that were available five minutes earlier were no longer available …

Patience Grasshopper

 

[logos 01]

About 30 mins after my last fruitless call. The overseas QF call centre actually called me unprompted (that's a first!). They said they could now price the itinerary (correctly as a Oneworld award). That's been done and I've paid the taxes. Now just have to wait for it to be ticketed, which hopefully doesn't have any issues.

Anyways sorry everyone for spamming the chat, but thought I should update to say the issue has been solved (well for now least until I find a flight from HK back to Oz and try to add it ).

Just wondering how long should I wait before following up with Qantas regarding ticketing. The flights were added to my existing booking on Tuesday evening and my credit card has been charged the taxes, but no points have been taken yet.

So it will hit 48hrs if it hasn't come through by this evening. The added flights are on (AY, AY(operated by IB), RJ, CX).

Perhaps that's not unusual? But the issues I've had with this whole process has made me a bit jittery.

 

[tassie6]

Just wondering how long should I wait before following up with Qantas regarding ticketing. The flights were added to my existing booking on Tuesday evening and my credit card has been charged the taxes, but no points have been taken yet.

So it will hit 48hrs if it hasn't come through by this evening. The added flights are on (AY, AY(operated by IB), RJ, CX).

Perhaps that's not unusual? But the issues I've had with this whole process has made me a bit jittery.

Follow it up now! CX are notorious for dropping flights off unticketed itineraries

 

[elanshin]

Just wondering how long should I wait before following up with Qantas regarding ticketing. The flights were added to my existing booking on Tuesday evening and my credit card has been charged the taxes, but no points have been taken yet.

So it will hit 48hrs if it hasn't come through by this evening. The added flights are on (AY, AY(operated by IB), RJ, CX).

Perhaps that's not unusual? But the issues I've had with this whole process has made me a bit jittery.

Usually I find that the taking money part is generally tied to ticketing. Although the email may take a little bit longer. Points can happen whenever and I've had it happen a month down the track before as well.

Also you can check pretty easily using CX's Manage my Booking. If it shows "confirmed" there its ticketed.

 

[logos 01]

Follow it up now! CX are notorious for dropping flights off unticketed itineraries

Thanks tassie6

Usually I find that the taking money part is generally tied to ticketing. Although the email may take a little bit longer. Points can happen whenever and I've had it happen a month down the track before as well.

Also you can check pretty easily using CX's Manage my Booking. If it shows "confirmed" there its ticketed.

Ah ok. I've checked CX and it still says ticket not issued for the added legs. I'm on the phone to QF now and the agent is looking at it. They've placed me on hold, hopefully they are ticketing it....

 

[logos 01]

Thanks tassie6



Ah ok. I've checked CX and it still says ticket not issued for the added legs. I'm on the phone to QF now and the agent is looking at it. They've placed me on hold, hopefully they are ticketing it....

So apparently it didn't get ticketed because the points quoted on Tuesday 636,000 (318,000 pp) was incorrect. I've just told them it is correct, the itinerary complies with the rules, so we're back on the same roundabout again

She's checking.............

 

[logos 01]

So apparently it didn't get ticketed because the points quoted on Tuesday 636,000 (318,000 pp) was incorrect. I've just told them it is correct, the itinerary complies with the rules, so we're back on the same roundabout again

She's checking.............

Update: finally sorted

Step 1: It couldn't be ticketed because points quoted on Tuesday were incorrect, points will be 500,000+ per person
Me: that's not right, it should be capped at 318,000 pp
<Goes to check>
Step 2: It will be 332,000 per person
Me: That doesn't make any sense (14,000 more pp), but ok fine let's get it ticketed and I'll sort it out later.
<Goes to process the booking>
Step 3: You were right, it's 318,000 per person
Me:

Booking has now been ticketed with correct points deducted. I'm going to go away now and take some blood pressure medication.

 

[Roman Sandstorm]

Well done! You’ll need to action the MEL-DPS sector before its date of travel. Failure to take that flight will cancel the rest of the itinerary,

You should be able to drop that sector, but the ticket will then have to be re-priced ex DPS.

Thank you, Mel. This is exactly the kind of info I need, which is really only available somewhere in the depths of 800+ pages here. And seemingly nowhere else on the internet!

If it's getting close to my departure date, and no more seats turn up for MEL-DPS I'll have to try that 'drop the sector'. Happy to have it re-priced from DPS. But I'm guessing it would be best to hope for a Hobart call centre. LOL.

 

[Roman Sandstorm]

This is not uncommon. When you select seats and progress through to the payment page, the system takes the seats out of inventory and "holds" them pending completion of the booking. If you don't complete the payment the seats can be held for quite some time on occasions. I recently had this happen when helping a

Ah-ha! As I suspected. It wasn't just my confirmation bias, or some weird unique thing happening to me. (And then me making the assumpotions.)

Thank you for assisting an improvement in my mental state.

 

[aversion]

Hi all, here is my current situation:

I am booked on Finnair flights from London to Singapore via Helsinki tomorrow, which may or may not go ahead due to industrial action by ground services in Finland.

If a flight is cancelled , I don't want to be dealing with rearranging transport and accommodation at the other end so I called to see if I could get the flights changed to avoid Finnair.

I was told that as it is a voluntary change at this point in time, we are bound by the original booking terms and conditions and there is no classic reward availability for LHR-SIN. If the flight was actually cancelled, they would be able to help though.

Has anyone been in a similar situation before? Is there any possibility that I could get the flights changed as a measure of goodwill, or am I SOL and just have to hope that the HEL-SIN flight isn't cancelled after I depart LHR?

 

[MEL_Traveller]

Hi all, here is my current situation:

I am booked on Finnair flights from London to Singapore via Helsinki tomorrow, which may or may not go ahead due to industrial action by ground services in Finland.

If a flight is cancelled , I don't want to be dealing with rearranging transport and accommodation at the other end so I called to see if I could get the flights changed to avoid Finnair.

I was told that as it is a voluntary change at this point in time, we are bound by the original booking terms and conditions and there is no classic reward availability for LHR-SIN. If the flight was actually cancelled, they would be able to help though.

Has anyone been in a similar situation before? Is there any possibility that I could get the flights changed as a measure of goodwill, or am I SOL and just have to hope that the HEL-SIN flight isn't cancelled after I depart LHR?

Unfortunately you will have to wait. Qantas is the agent for Finnair, and you have a contract of carriage with Finnair, not Qantas.

You should have a fair idea tomorrow - hopefully - before leaving LHR as to whether your HEL-SIN flight is running or not.

As you are departing the UK and EU, you are protected by the EC/UK261, which means you will be offered a re-routing to Singapore, which could be direct from London, and you’ll also get compensation if your delay meets the thresholds.

In the event of a cancellation tomorrow it will be for Finnair to rebook you, not qantas. I’m not even sure what qantas can do if there are no award seats available.

 

[sprites]

Hi folks, hoping for some brains trust advice on the following itinerary and why it doesn't qualify for OWA pricing (318k). It is currently pricing at 374 500 points when I click through. :/

AFAIC,
I'm within the 35k miles (even including the surface sections between PEK-HKG, DFW-YVR and returning to origin NRT-DPS)
I have 4 stopovers (PEK, PER, NAN, DFW) < 5 allowed
I do not transit through the same city twice (HKGx2, ADLx1, YVRx1, NRTx1)
I'm using 4 OW airlines (CX, QF, FJ, JL).

The only thing I can think of is that FJ still hasn't been included in the list of OW airlines for the OWA... Has anyone successfully included FJ in a OWA just yet?

Cheers S

 

[serfty]

The only thing I can think of is that FJ still hasn't been included in the list of OW airlines for the OWA... Has anyone successfully included FJ in a OWA just yet?

Indeed, the online tool does not currently 'see' FJ as a oneworld airline.

 

[MEL_Traveller]

Indeed, the online tool does not currently 'see' FJ as a oneworld airline.

I posted in another thread - perhaps mistakenly - that FJ could now be used as part of oneworld awards… adviced based on this article by AFF: Fiji Airways Joins Oneworld as a Full Member

That was from back in April!

 

[serfty]

I posted in another thread - perhaps mistakenly - that FJ could now be used as part of oneworld awards… adviced based on this article by AFF: Fiji Airways Joins Oneworld as a Full Member

That was from back in April!

I tested this by searching online with multi segment (economy) before posting.

MEL-(QF)-LHR-(AA)-LAX-(AA)-NRT-(CX)-HKG-(QF)-MEL - all stopovers.

It priced at the oneworld award 35K mile price of 132,400.

Went back and selected MEL-(QF)-LHR-(AA)-LAX-(FJ)-xNAN-(FJ)-NRT-(FJ)-HKG-(QF)-MEL and as soon as the FJ flight options were selected the point cost quoted increased to over 160K.

 

[MEL_Traveller]

I tested this by searching online with multi segment (economy) before posting.

MEL-(QF)-LHR-(AA)-LAX-(AA)-NRT-(CX)-HKG-(QF)-MEL - all stopovers.

It priced at the oneworld award 35K mile price of 132,400.

Went back and selected MEL-(QF)-LHR-(AA)-LAX-(FJ)-xNAN-(FJ)-NRT-(FJ)-HKG-(QF)-MEL and as soon as the FJ flight options were selected the point cost quoted increased to over 160K.

I wasn’t challenging your comment… just that the AFF article doesn’t appear to have done the same background checking, or been amended to reflect the current situation… which is unusual!

 

[serfty]

I wasn’t challenging your comment… just that the AFF article doesn’t appear to have done the same background checking, or been amended to reflect the current situation… which is unusual!

It is still dated April 1st ...