Oneworld Classic Flight Reward Discussion - The Definitive Thread

[sydney]

That doesn’t mean much. It’s what’s on the e-ticket that counts.

Yes, never got that far unfortunately. The present agent is trying to sort it out.

 

[sydney]

Yes, never got that far unfortunately. The present agent is trying to sort it out.

Ok agent can't help. Seems to be an issue with fees and taxes. Said they can try calling me back, but maybe not today or tomorrow. Really worried now.

 

[cjd600]

Ok agent can't help. Seems to be an issue with fees and taxes. Said they can try calling me back, but maybe not today or tomorrow. Really worried now.

I'd be worried too.
Have you emailed as per @Captain Halliday post a few above?
That is your best chance of getting it sorted....they have helped me previously, and know what they're doing...

 

[sydney]

I'd be worried too.
Have you emailed as per @Captain Halliday post a few above?
That is your best chance of getting it sorted....they have helped me previously, and know what they're doing...

I called first. Didn't relish sitting there waiting for an email reply that could take a week or more and lose the seats in the meantime anyway. At this point, might be best to cancel and rebook itinerary to remove the currency issue, but there is a chance we'll lose the seats.

*Does anyone know what's going on with recalculating taxes and currency?

 

[mt1552]

Hi. I made changes to our Qantas One World Business award yesterday afternoon to evening through a lovely Manilla based agent, who unfortunately was unable to calculate the taxes, in any currency. She said it should be in Thai Baht, however, no currencies worked. She and I were on hold waiting for her to receive help.

Because I ended up deleting 3 unnecessary transit flights, I should in fact receive a refund, but we didn't even get that far as she or the system could not calculate fees and taxes.

After a long call and her even calling me back and another long call, she was unable to get help, but assured me that all flights are on hold, so not to worry, and they will sort out today after getting help sorting out the currency for fees/taxes.

I could see all flights on my account before hanging up. Should I worry? Suggestions please?

Hello! First Post.

I recently made my OWA booking and then added a few flights a week later, I got the exact same issue when I called up to add those flights. There was a currency issue between CNY and AUD, my OWA starts in Shanghai.

With the first Lady I talked to she had to put me on a hold for a bit and told me she'd call back, surprise surprise there was no call back but she had saved my flights so I didn't lose the availability (shows up on the Qantas app) . So I called the next day and got another lady, same issue again, got put on hold and told me she would call me back. This time I did get the call back and she was able to charge my taxes, however it was in CNY which I was fine with because I had an international card.

Like others suggested HUACA, but this currency issue seems to be a common problem that needs escalation from the call centre. For now, just get those additional flights 'saved' so you don't lose the availability, and keep calling, not sure how long it stays saved.

 

[MEL_Traveller]

Hello! First Post.

I recently made my OWA booking and then added a few flights a week later, I got the exact same issue when I called up to add those flights. There was a currency issue between CNY and AUD, my OWA starts in Shanghai.

With the first Lady I talked to she had to put me on a hold for a bit and told me she'd call back, surprise surprise there was no call back but she had saved my flights so I didn't lose the availability (shows up on the Qantas app) . So I called the next day and got another lady, same issue again, got put on hold and told me she would call me back. This time I did get the call back and she was able to charge my taxes, however it was in CNY which I was fine with because I had an international card.

Like others suggested HUACA, but this currency issue seems to be a common problem that needs escalation from the call centre. For now, just get those additional flights 'saved' so you don't lose the availability, and keep calling, not sure how long it stays saved.

Some of these ‘saved’ flights can be less than 24 hours. And if there are any other flights already in the booking, depending on which airlines, those could *also* be at risk of cancellation. Your whole ticket could disappear while payment is pending.This doesn’t affect Qantas flights, just some partner airlines.

The key is to make sure all flights are ticketed within 24 hours, but preferably instantly.

 

[J-P]

Does anyone know if Nordic Reg counts as part on Oneworld in the context of a leg that is mostly with Finnair and then has a short regional segment "operated by Nordic Reg For Finnair"?

I assume this may be the same as when Jetstar "operates" a flight for Qantas but has a QF flight number, just as this still has an AY flight number

 

[RB001]

Does anyone know if Nordic Reg counts as part on Oneworld in the context of a leg that is mostly with Finnair and then has a short regional segment "operated by Nordic Reg For Finnair"?

I assume this may be the same as when Jetstar "operates" a flight for Qantas but has a QF flight number, just as this still has an AY flight number

Nordic Regional/Norra is more like the QantasLink scenario - they are listed and recognised by oneworld as affiliates, so with an AY flight number, you should be good.

 

[pyramidforce]

Yes, some is them are only 2hrs I was told.

Yes, some lasted only 2 hrs I was told. Have lost all flights now. Got too complicated and after the 5th agent could not work out the fees/taxes currency error, we tried a different itinerary to cancel the first and had trouble with the second itinerary too. So now have lost all flights and original eticket, including the second attempt that had not been ticketed. Will try again when life is less busy. *I've had the One World Business Class reward ticketed for months.

At the risk of rubbing salt in the wound, did you try emailing the ticketing escalations email address?

 

[sydney]

At the risk of rubbing salt in the wound, did you try emailing the ticketing escalations email address?

No, because that would have taken too long. I did go to email about it but read that previous posters had said that it could take over a week and others said it did not help.

 

[nickfromeastryde]

No, because that would have taken too long. I did go to email about it but read that previous posters had said that it could take over a week and others said it did not help.

Yes but it seems they can help. Twice over the last couple of years we have needed their assistance, both times took a few days but also was fully resolved. Your choice I suppose but you are certainly not helping yourself.