- Joined
- Jun 7, 2006
- Posts
- 11,741
- Qantas
- LT Gold
So as others have mentioned about JQ, I'll skip this part.
Firstly get back in contact with QF (and be prepared to play phone whack a mole with a consultant that knows what they're doing). Also whilst it'll be frustrating, try not to take it out on the operators, it reduces the odds of them trying to help you. Politely hang up and decline if you find they don't know what they're doing although give them a chance yo understand your request as it'll be off script for them.
Firstly, ask for them to try and pull your itinerary back (they should have a copy of what you asked for). Explain the situation and sre if they can reinstate some of the flights. You don't need thr final leg (one with JQ) to ticket and secure the others first. You can pay a 5k change fee per person later if you can't immediately figure out your options.
Also if you're willing to share what you've done here route wise, we can also double check if there are any other problematic segments as well as suggest potential alternatives. Sometimes it just takes a bit of out of the box thinking and routing.
But if anyone starts talking to the operator about 'RTW' and 'Global Explorer' or 'Oneworld Explorer' in the context of a OWA, that is an immediate catalyst for confusion.
Not pointing the finger at the OP, but if the customer is naive or simply careless about this, yet is convinced they are correct, and similarly in the case of the operator, there could be elements of tunnel vision fixation that bog the process down to the point of impasse, leading to angst.
I long railed against using 'RTW' for OWA - to the point of giving up long ago to keep mentioning it on this thread, because it just would not cease.