Let me clear up my reference. Whilst often we find infrequent travellers on DJ or QF, the times I fly are typically made up of pax that travel regularly and know how to move in and around the airport and in and around the plane both getting on and off.
The pax they are showing at the moment are often first time, or at best infrequent travellers, so of course the whole flying thing is exciting band/or scary, and of course some people rely on their particular flight as a part of their overall holiday experience. Whilst I and I assume many others here see the flight as the big bus in the sky, and simply a means of transport. And those that have to walk through the metal screener 5 times because there is always something still in their pockets are annoying, but I guess they don't really know any different...
Not sure where I am going with this ramble, but my comment was not meant to be degrading.