Oneworld Classic Flight Reward Discussion - The Definitive Thread

[sqrt()]

On edit - this is a theoretically possible route that would touch every continent (including your stipulation of South Africa) using OW flights:

Missing one continent still. Suggest adding a stopover in YCSK or NZIR.

 

[levelnine]

It should be within the 132.4k mark right?

This is not a OWA compliant itinerary.

SIN-KUL-HKG is two sectors, not one. A sector is from one airport to another.

 

[aikman]

The maximum of 16 segments includes land segments.

You have 22 which is way too many.

 

[Mr H]

The maximum of 16 segments includes land segments.

You have 22 which is way too many.

I think @isaacskh is also misunderstanding the stopovers thing - of those 22 sectors, he would end up seeing only five of those cities (or six if one sector is a land sector). Mostly he'd be looking at airport duty free shops.

I suspect very few of us ever use all 16 sectors because we are likely to run up against the maximum mileage or use up our five stops before we get to a 16th sector.

 

[Captain Halliday]

PSA:

Welcome to all the new followers of the thread. There is a wealth of accumulated knowledge and members willing to help.

You might find it useful to read the AFF guide to the One World Classic Flight Award guide which is part of post #1 in this thread.

Doing this will:
1. Get you across the basics including the requirements for a valid route on this award.
2. Answer the most common questions and save you having to ask them again here (and save people having to repeat the answers)
3. Allow space in the thread for the more tricky questions or challenges with constructing a One World Classic Flight Award.

Good luck in your search for availability.

 

[kctt]

3rd call to Cape Town on Monday morning:
Agent has some experiences. My ticket has both old flights and new flights like yesterday. Checked on Qantas website and checkmytrip. She removed old flights, updated itinerary and sent to ticketing team. Ticket should be updated in 24-48 hours.
I asked her about what will happen tax update. She told me that's ticketing team.
I asked if i can wait until the ticket is processed. She told only her team can talk to ticketing team and ticket is in process queue. I have to wait 24-48 hours. Sometimes it can take longer.
Should I call again to talk to another agent straight away?

 

[cathalm8]

Hi guys, I am trying to book an infant on a Qatar Business class reward flight (no seat) through Qantas call centre. I think its the Philippines call centre we are through too. They are saying it will cost $650 i.e. 10% of a business class ticket. I have never heard this before? Does anyone have any experience with this? The flight departs in one week. Sydney to Dublin.

 

[Lynda2475]

No direct experience but I have always understood infants are free on domestic flights and charged at 10% of adult fare internationally and QF website would appear to confirm this for paid fares:

https://www.qantas.com/agencyconnect/au/en/policy-and-guidelines/fares-and-ticketing/infant-fare-and-ticketing-guidelines.html#:~:text=Australian%20Domestic%20A%20ticket%20is%20not%20required%20to,10%25%20of%20the%20adult%20fare%20plus%20applicable%20taxes.

I would think that since it is an award flight you could pay the infant fare with extra points but imagine taxes need to be paid with cash.

 

[Mr H]

No direct experience but I have always understood infants are free on domestic flights and charged at 10% of adult fare internationally and WFF website would appear to confirm this:

https://www.qantas.com/agencyconnect/au/en/policy-and-guidelines/fares-and-ticketing/infant-fare-and-ticketing-guidelines.html#:~:text=Australian%20Domestic%20A%20ticket%20is%20not%20required%20to,10%25%20of%20the%20adult%20fare%20plus%20applicable%20taxes.

It's complicated, though, because QR does not charge for lap children and this is QF issuing a ticket on a QR flight paid for with points. Maybe QF should be charging 10% more points.

 

[Lynda2475]

Well Qatar website mentions infant tickets and infant fares so doesn't sound like lap children are free https://www.qatarairways.com/en/family/child-fares-baggage.html

and Seat Maestro also states 10%



Of course someone who has flown from Australia on Qatar with an infant recently may be able to advise otherwise

 

[cathalm8]

It's complicated, though, because QR does not charge for lap children and this is QF issuing a ticket on a QR flight paid for with points. Maybe QF should be charging 10% more points.

Thanks for the replies. Ended up charging us 10% of the taxes we paid on the business rewards flight so ended up being around $70 or so.

 

[Mr H]

Thanks for the replies. Ended up charging us 10% of the taxes we paid on the business rewards flight so ended up being around $70 or so.

You got a result there.

 

[Mr H]

Well Qatar website mentions infant tickets and infant fares so doesn't sound like lap children are free https://www.qatarairways.com/en/family/child-fares-baggage.html

You are right - I misread Seat Maestro - somehow I mistook the "with an infant ticket" to read "with an adult ticket".

 

[flapper]

3rd call to Cape Town on Monday morning:
Agent has some experiences. My ticket has both old flights and new flights like yesterday. Checked on Qantas website and checkmytrip. She removed old flights, updated itinerary and sent to ticketing team. Ticket should be updated in 24-48 hours.
I asked her about what will happen tax update. She told me that's ticketing team.
I asked if i can wait until the ticket is processed. She told only her team can talk to ticketing team and ticket is in process queue. I have to wait 24-48 hours. Sometimes it can take longer.
Should I call again to talk to another agent straight away?

Some partner airlines will delete their flights if the whole booking is not ticketed within 24 hours. QR & CX are 2 that I know do. This is automatic. I don't know if any other airlines do it. (Does anyone know of other airlines that do this?) I understand the procedures are if a booking contains a flight with a partner airline the agent should do the ticketing before they take the next call. Most agents in the OS call centres will refuse to do it. You need to keep calling until you find one that will. This will likely take 5 or more calls. I understand that they need to call ticketing and that includes waiting on hold for 30 mins or more so they often refuse to do it. If they tell you it has been sent to ticketing and will take an hour or 2 don't take their word, keep calling until it is ticketed.

 

[blu]

Like others before me, Agent (Fiji?) told us this morning, "no mixed classes". It's our final sector (from Japan) with no J availability routing anywhere through Asia.
JL has also apparently frozen PE / Z awards, although they still show availability online (but not to QF Agent).
Also QF are showing only a A332 to HND for next April which may not have a PE cabin. Guessing it will probably swap to a B789 before then? Does EF send aircraft substitution alerts?

 

[Lynda2475]

Mixed class OWA is allowed, but you are charged the points for the highest class of travel include dint he itinerary. HUACA and remind them of this rule.

 

[Noah Count]

Does EF send aircraft substitution alerts?

Yes you can set up aircraft change alerts.

 

[flapper]

Mixed class OWA is allowed, but you are charged the points for the highest class of travel include dint he itinerary. HUACA and remind them of this rule.

I've lost count of the number of agents who have told me you can't have mixed classes on the one booking despite the rules indicating you can. They just refuse to do it even after reading out the rule.

 

[kctt]

Some partner airlines will delete their flights if the whole booking is not ticketed within 24 hours. QR & CX are 2 that I know do. This is automatic. I don't know if any other airlines do it. (Does anyone know of other airlines that do this?) I understand the procedures are if a booking contains a flight with a partner airline the agent should do the ticketing before they take the next call. Most agents in the OS call centres will refuse to do it. You need to keep calling until you find one that will. This will likely take 5 or more calls. I understand that they need to call ticketing and that includes waiting on hold for 30 mins or more so they often refuse to do it. If they tell you it has been sent to ticketing and will take an hour or 2 don't take their word, keep calling until it is ticketed.

4th call to Philippines. The guy is polite and repeats that ticket is queuing to ticket team
I said i want to get it done ... If 1st flight is dropped, my whole trip is not good anymore. So he kept me on hold while he tried contacting ticket team.
Call was dropped around an hour mark (1st 45 minutes waiting in queue for an agent).
He called back immediately, on hold another 35 minutes. He gave me update he's with support team, there is some issue with the change and they have to do some matching / fixing before it can go to ticketing team. And he had to drop my call and will give me update when he has update.
Previously I asked whether my change is all good with points and tax. He said all good, just wait for ticketing

 

[Mr H]

Previously I asked whether my change is all good with points and tax. He said all good, just wait for ticketing

Please keep refreshing CMT to see whether ticket numbers appear. Do not rely on the QF website which is not up to date, or on getting an email which doesn't always happen.