vetrade
Established Member
- Joined
- Nov 1, 2011
- Posts
- 1,767
As the previous 2 posts show, you certainly need lots of both patience and persistence (plus time, of course) to deal with the QF call centre, so much so that it's almost like a game of "Survivor" nowadays.
Our OWA itinerary for next year was finalised and ticketed (with new eTicket numbers) at the start of November. No changes since then but on Dec 6th I received a new eTicket confirmation which had the same itinerary and PNR but different ticket numbers to what we were issued a month ago.
Everybody accepts that getting the eTicket number confirmed is the cornerstone of any award booking, so it diminishes one's confidence in the QF booking system that bit more when the eTicket number can be randomly changed like that.
Our OWA itinerary for next year was finalised and ticketed (with new eTicket numbers) at the start of November. No changes since then but on Dec 6th I received a new eTicket confirmation which had the same itinerary and PNR but different ticket numbers to what we were issued a month ago.
Everybody accepts that getting the eTicket number confirmed is the cornerstone of any award booking, so it diminishes one's confidence in the QF booking system that bit more when the eTicket number can be randomly changed like that.