Recently my partner and I missed our flight home from Los Angeles because the flight was rescheduled and we didn't know. The airline rang the travel agent to request our email and phone number but the travel agent only gave our Australian mobile number to the company even though our only point of contact with the travel agent has been via email. The travel agent never tried to contact us about the rescheduling and has admitted this over the phone to us. Because of this we missed our flight and the airline was unable to get us home by the date we originally booked. We then had to purchase new tickets in order to get home at a cost to us of $7100. We are currently trying to put together a letter to the travel agent to try and get our money back for the original ticket ($6300). Does anybody have any advice on how we can go about this or what we can use to convince the travel agents to compensate us? Are there any guidelines or ethics policies that have been breached by the travel agent not informing us of the rescheduling? Any advice is much appreciated as we have a lot of money tied up in this!!