Anyone else been faced with a “Price Match guarantee” brush off by Dan Murphy’s staff?

Status
Not open for further replies.

Fenoglio

Junior Member
Joined
Apr 9, 2020
Posts
43
Executive summary of my recent experience – a store manager and two contact people on the DM customer support phone line tried to brush me off on a policy that DM make a major sales point of – the “Price match guarantee” . They all claimed the price matching "only applies to bricks and mortar stores within a 10km radius", in direct contradiction of what the DM policy actually says. I will attach a more detailed description of events for anyone who might be interested.

I cannot believe that this is collective ignorance, it must be a policy designed to deter all but those who are actually willing to make a fuss. I had naively expected better than this kind of shonky behaviour of Dan’s. The Woolworth group has really trashed what was a great independent business. Anyone else had similar experiences?
 

Attachments

  • Dan Murphy's %22Price Match%22 denial.pdf
    27.9 KB · Views: 55
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

Looks like they eventually corrected their mistake, which is also quite surprising. Frustrating for sure, but in the end it looks like you won. I've never even exercised the lowest price guarantee, but I've never had problems with DMS in other areas.
 
  • Agree
Reactions: Rug
Apologies mannej - new to this. Does your reply mean that you want me to post the full story on this page, rather than as an attachment?
They're asking for an abbreviated summary.
 
Dan Murphy's policy says price matching applies to prices quoted by online stores, store manager and two customer service guys deny this.
 
Not everyone is happy to open a random attachment (or able to on some platforms) hence the request for an abbreviated version.
 
OK mannej, short (full version) follows

A week and a half ago I fronted the DM store in Kirwan with a print out of a current price at an online store for substantially less than the DM in store price. The store manager refused claiming that “the guarantee only applies to bricks and mortar stores within 10km of this”. I then wrote to DM customer support, and the email response was again that price match doesn’t apply to online stores. I then rang the DM support number and initially got exactly same story, but this was retracted when I got the guy to actually read the DM guarantee. Yes, they were then prepared to match the competitor’s price. Not satisfied, I demanded to speak to his manager, and eventually got the predictable grovelling apologies, stuff about staff not being up-to-speed etc etc and a slightly better but inadequate price offer.

Considering the fuss that DM make about their “Price match guarantee”, I can only conclude that what I faced is company policy.
 
  • Agree
Reactions: Rug
Status
Not open for further replies.

Enhance your AFF viewing experience!!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..

Recent Posts

Currently Active Users

Back
Top