FYI for those mid-way through an OWA, the Qantas website is now allowing me the option to utilise the
'cancel/voucher' option. There doesn't seem to be any option to elect a voucher - just cancel and refund.
Note that the cancellation page says the following:
'Cancelations for partially travelled itineraries will require a re-assessment of travelled flights to determine the applicable refund value.'
Further info as follows:
You are about to cancel the flights shown for all passengers
If the cancellation policy in the fare conditions that applied to your original booking allow for a refund, this will be refunded to your original form of payment, less applicable fees. For Classic Flight Reward bookings cancelled up until 31 March 2020, where your original travel date was prior to and including 31 May 2020, the usual cancellation fee of 6,000 points will be waived.
You can see more information in our fare conditions [ Fare types | Qantas AU ]
Alternatively, you can choose ‘Credit Voucher’ as your preferred option.
If you request a Credit Voucher up until 31 March 2020, and your original travel date was prior to and including 31 May 2020, we’ll credit the full value of any untravelled flights and waive any change fees on redemption. Choose ‘Back’ to change to Credit Voucher.
[...]
Cancellation Conditions
- The cancellation conditions of the original booking apply. Refer to the fare conditions for details.
- If there are two different fare types in the booking, the more restrictive fare conditions apply.
- If the original booking permits a refund, the value less all applicable fees, will be refunded to the original form of payment used.
- Cancellation of Classic Flight Reward Bookings will incur a fee of 6,000 points per passenger. The 6,000 points fee will not be applied to Classic Flight Reward bookings cancelled up until 31 March 2020, and where your original travel date was prior to and including 31 May 2020
- Classic Flight Reward booking points, taxes, levies and surcharges will be refunded within 10 business days.
- Cancellation applies to all passengers in the booking.
- Cancellations made due to a Qantas disruption may entitle you to a refund of the unused portion of the fare and taxes.
- Cancelations for partially travelled itineraries will require a re-assessment of travelled flights to determine the applicable refund value.
- If a car is included in your booking, your car reservation will be cancelled. Car reservations can be made at qantas.com/cars.
- If Qantas Travel Insurance is included in your booking, your insurance policy won’t be automatically updated with your amended travel details. Update your insurance policy with your new travel details at qantas.com/insurance.
