6. Cancellation of Eligible Travel bookings
6.1. The information below sets out the specific rules that apply to cancellation of Eligible Travel bookings purchased with travel credits. These are in addition to your rights under the
Australian Consumer Law.
6.2. Whether you are entitled to a refund in connection with a booking purchased with travel credits will be determined by the terms and conditions that apply to that booking, which may include the
Virgin Australia Conditions of Carriage,
Fare Rules or
Virgin Australia Holidays Terms and Conditions.
6.3. Travel credits cannot be exchanged for cash. Where travel credits are used as a form of payment, refunds to original form of payment will result in the travel credits being returned to the same Travel Bank from which the travel credits originated. For example, if you paid for a$200 AUD Virgin Australia flight booking using travel credits and the Fare Rules permit a refund to original form of payment subject to a fee of $80 AUD, then $120 AUD in travel credits will be returned to the Travel Bank used to purchase the flight.
6.4. The Expiry Date of any returned travel credits will revert to the original Expiry Date that applied before the travel credits were used. If the original Expiry Date has passed when the refund occurs, the travel credits have expired and will not be returned to Travel Bank.