Oneworld Classic Flight Reward Discussion - The Definitive Thread

[bookworm]

Yes, you can, just call and change it.
Dont say 'upgrade', say you want to remove the Y leg and add an available J leg on the existing booking.

Really appreciate your prompt & helpful advice. Thank you

 

[blu]

DOH-PER?(bronze) I'm unable to search online for this leg.

may be worth checking to see if it's a married segment (QR). Try putting a break of more than 24 hours between the flights to see if it makes a difference (you could use a dummy booking to test for just the flight in and out of DOH).

 

[BriarFlyer]

Can anyone advise from personal experience if/how they achieved success in booking J DOH-PER?(bronze)
I'm unable to search online for this leg. Looking for flights after 23/10/20

There are 2 ways you can search for availability:

1. try an alternative Oneworld program, e.g. BA or JAL, which may be indicative of availability with Qantas
2. try searching for a return award with Qantas, using Flexible dates so you can select an outward (dummy) date and your actual return date.

If you find anything, you will have to call to book.

 

[gilldo]

We're halfway through booking a OWA Classic Business atm. Booked QF across to DFW, AA up to ANC (economy sadly), and JAL from LAX back to SYD. Plenty more AA to book internally once they become available.

My question is, how to I seat select on AA?

As a QF customer, QF is fine. JAL allow me to use the QF booking ref and seat select there no probs. AA allow me to open the booking, but tell me to contact QF to seat select. QF tell me to contact AA.

Anyone got any ideas on how to seat select on AA as a QF/OWA customer?

 

[DC3]

... My question is, how to I seat select on AA? ...

Go to AA.com>Your trips/check in, and enter name and PNR.

Edit: If you do not have the AA PNR, the QF Call Centre can provide it.

 

[bookworm]

There are 2 ways you can search for availability:

1. try an alternative Oneworld program, e.g. BA or JAL, which may be indicative of availability with Qantas
2. try searching for a return award with Qantas, using Flexible dates so you can select an outward (dummy) date and your actual return date.

If you find anything, you will have to call to book.

Thank you so much to Brianflyer and blu.

i have tried and saw availability via KUL . I was already booked LHR-DOH, and couldn’t input Doha as the flight of origin for the last bit of the trip.
So I started this bit from LHR, to Doha to Perth. I am seeing availability DOH-PER via KUL.
I do want to spend a few days in Doha, does this still count as a married sector?

Two long calls today did not achieve any results, unfortunately I called before trying your tips and did not what was available. One consultant told me to call QR directly and check for availability.

Will try again soon.

 

[Jacques Vert]

If you spend a few days in DOH, it is a stopover, not a married segment.

FWIW: QR flights to/from Australia are becoming increasingly difficult to get.

 

[JohnM]

We're halfway through booking a OWA Classic Business atm. Booked QF across to DFW, AA up to ANC (economy sadly), and JAL from LAX back to SYD. Plenty more AA to book internally once they become available.

My question is, how to I seat select on AA?

As a QF customer, QF is fine. JAL allow me to use the QF booking ref and seat select there no probs. AA allow me to open the booking, but tell me to contact QF to seat select. QF tell me to contact AA.

Anyone got any ideas on how to seat select on AA as a QF/OWA customer?

QF uses Amadeus; AA uses Sabre. It's advantageous when you make a OWA or a (revenue) xONEx (ie. 'true' RTW) booking to get the PNR for both as soon as you've made the booking.

You don't need to call - but unfortunately I've forgotten how to get hold of both PNRs online. But it is simple, so the important thing is to realise that you need to get both. Just fiddle around until you get the right prompt.

In the first instance, just try plugging into AA MMB the Amadeus code and see if it flicks you over to the Sabre code. Once you have both, it's plain sailing.

 

[bookworm]

If you spend a few days in DOH, it is a stopover, not a married segment.

FWIW: QR flights to/from Australia are becoming increasingly difficult to get.

Thank you so much, you are so right.

Just curious about baggage allowances.
If we’re booked in J for the most part and have the privilege of extra baggage allowances, what is the situation if one sector is booked in Y?
Thank you so much

 

[AL10]

Economy is fine (as I'm paying not using points). Need return flights HKG - Melb:
Arriving HKG (from Europe) @ 2035hrs on 22/4.
Dept HKG @ 2345hrs on 28/7

I have a similar issue getting home from Singapore. Planning on using LM which are appearing good value even in economy, much cheaper than buying a one way economy ticket.

I

 

[gilldo]

When searching for AA flights on QF website to add to my existing OWA, I'm not getting a lot of options from YYC (Calgary). I've used the AA site and managed to find some Classic-equivalent awards (MileSAaver) that don't appear available via QF.

Has anyone had any experience landing an AA award that doesn't appear on the QF website?

 

[DC3]

... I'm not getting a lot of options from YYC ...

...Has anyone had any experience landing an AA award that doesn't appear on the QF website?

Unless QF can see it, you won’t be able to book it as a QF Award, of course.

AA has been selling revenue tickets DFW-YYC and vv, across the board. There is also good availability with AA Business/First Aanytime, but these are of no use for the QF Business Awards. There have been no Milesaavers available on AA flights for this route during at least May-August that I’ve seen, for example.

What I expect (hoping to see) is that at some stage Milesaavers will be released closer to the dates that I’m after. As I need seats on this route, I’ve set alerts on EF.

Edit: I should add that where the AA site shows award seat availability to/from YYC, look deeper to see if airlines such as AS or WS form part of it, as being non-OneWorld, they are not available to be included in QF Awards.

 

[gilldo]

AA has been selling revenue tickets DFW-YYC and vv, across the board. There is also good availability with AA Business/First Aanytime, but these are of no use for the QF Business Awards. There have been no Milesaavers available on AA flights for this route during at least May-August that I’ve seen, for example.

What I'm seeing is Milesaaver awards available on the AA site, and no similar Classic awards available for the same flights on the QF site.

Has anyone seen this before?

 

[exceladdict]

What I'm seeing is Milesaaver awards available on the AA site, and no similar Classic awards available for the same flights on the QF site.

Has anyone seen this before?

Yes, awards aren't always released to partners. If you want to be sure it isn't a QF error, check on another OW partner such as BA or JL.

 

[Oubline]

Is the ‘ticket total for all passengers’ line on the PDF e tickets received with these awards an accurate reflection of the total taxes and fees paid? On my latest e ticket (after making the most recent change), it says $1,700 for both passengers but when I add up the total that I have actually been charged on my card across the changes I have made, it comes to over $2,000.

Just wondering if I’m missing something before I call Qantas and ask them.

 

[flyingchicken]

Hi Team *is someone PLEASE able to run their eye over the below for me before I go insane. I've been fighting with Qantas for over two days, over multiple formats. I just want to make sure I'm not missing something.

I have the following booked
Stopover one: DBO-SYD-HKG-DEL
Stopover two: DEL-DOH-AMM
Stopover three: AMM-CAI
Stopover four: CAI-AMM-FCO
Stopover five: FCO-DOH-JFK-DFW-CUN
Home: CUN-PHX-LAX-SYD-DBO

I want to add the bold underlined flights
After being told there's no availability (there is), there are 8 stopovers (there's 5), theres also 16 sectors as needed, now they are saying they are absolutely NOT able to add the return SYD-DBO flight or it changes from a Oneworld Award, and they want to charge me over ONE MILLION points extra (500+k pp). They have arranged to organise the rest for me and said they'll follow up but its likely I'll have to pay for that last flight myself. Can ANYONE see why this would be the case???

I tried telling them the OWA will calculate back to the origin point anyway so it can't possibly be miles that is pushing us over the edge for that final flight (the circle mapper said around 33,000 can't remember exactly now). It is possible that because the LAX flight technically arrives two days later in Aus that the OWA itinerary system is having difficulties? Thus classing the leg as a 6th stopover even though it leaves within 24hrs of the LAX-SYD flight landing?

Otherwise I've got nothing...

 

[Captain Halliday]

Hi Team *is someone PLEASE able to run their eye over the below for me before I go insane. I've been fighting with Qantas for over two days, over multiple formats. I just want to make sure I'm not missing something.

I have the following booked
Stopover one: DBO-SYD-HKG-DEL
Stopover two: DEL-DOH-AMM
Stopover three: AMM-CAI
Stopover four: CAI-AMM-FCO
Stopover five: FCO-DOH-JFK-DFW-CUN
Home: CUN-PHX-LAX-SYD-DBO

I want to add the bold underlined flights
After being told there's no availability (there is), there are 8 stopovers (there's 5), theres also 16 sectors as needed, now they are saying they are absolutely NOT able to add the return SYD-DBO flight or it changes from a Oneworld Award, and they want to charge me over ONE MILLION points extra (500+k pp). They have arranged to organise the rest for me and said they'll follow up but its likely I'll have to pay for that last flight myself. Can ANYONE see why this would be the case???

I tried telling them the OWA will calculate back to the origin point anyway so it can't possibly be miles that is pushing us over the edge for that final flight (the circle mapper said around 33,000 can't remember exactly now). It is possible that because the LAX flight technically arrives two days later in Aus that the OWA itinerary system is having difficulties? Thus classing the leg as a 6th stopover even though it leaves within 24hrs of the LAX-SYD flight landing?

Otherwise I've got nothing...

Are they claiming you’re breaking the rule about city/country of departure:


A Classic Flight Reward Itinerary must contain no more than one departure from the city or country of first departure on that Itinerary.

Perhaps they’re claiming the second ”departure” from SYD is a breach? FWIW I don’t think you are.

Alternatively, have you asked them which term you’ve breached?

 

[flyingchicken]

Are they claiming you’re breaking the rule about city/country of departure:


A Classic Flight Reward Itinerary must contain no more than one departure from the city or country of first departure on that Itinerary.

Perhaps they’re claiming the second ”departure” from SYD is a breach? FWIW I don’t think you are.

Alternatively, have you asked them which term you’ve breached?

Yeh I've asked them quite blunty and on a number of occasions to explain to me why they are getting an error and they refuse to acknowledge my request - they just keep saying it brings about an error and I'll have to deal without it...

Thanks for the validation though.

 

[Captain Halliday]

Yeh I've asked them quite blunty and on a number of occasions to explain to me why they are getting an error and they refuse to acknowledge my request - they just keep saying it brings about an error and I'll have to deal without it...

Thanks for the validation though.

Obviously this might be a HUACA situation.

The other thing I suggest if they won’t tell you the term you’ve breached it to ask them sequentially a specific question for each rule. Eg. Can you please tell me to total mileage? Can you please tell me the number of sectors in the booking?

That might help narrow down where the problem is.

 

[flyingchicken]

Obviously this might be a HUACA situation.

The other thing I suggest if they won’t tell you the term you’ve breached it to ask them sequentially a specific question for each rule. Eg. Can you please tell me to total mileage? Can you please tell me the number of sectors in the booking?

That might help narrow down where the problem is.

Thanks Captain,

I planned to call them on Sunday following a headache on Saturday, but then didnt expect their call centre to be closed. I'm just a bronze so I dont have any access to premium chats.

Often I avoid calling on the phone because I'm at work all day and can't spend hours on the phone teaching them their own rules. Therefore im always using SMS, webchat or twitter. But I think a phone call today is necessary...