Oneworld Classic Flight Reward Discussion - The Definitive Thread

[ellen10]

Its such a relief when it all comes together. Well done!

 

[madrooster]

FYI everyone:

JL now does active married segment control on award inventory. This means that whilst you might find DFW-NRT as available and NRT-HKG as available, you might find they cannot be sold together.

Furthermore, JL also manages their award inventory based on point of sale, so a DFW-NRT seat that is available from a US point of sale, may not be available from a AU point of sale.

Current list of carriers that manage award inventory by point of sale:

QF, JL

Current list of carriers that actively use married segment control on award inventory:

JL, CX, QR, IB, AY, EK, AA

 

[cjd600]

The murky waters.

Thanks for the update @madrooster

 

[madrooster]

I have an update on awards including naz_ carriers (eg. EK, QR):

Normally award ticketing goes into an automated queue where often a lot of these fail. These are now ticketed manually, immediately, whilst you are either on the phone, or immediately after the call ends.

Further to what @Mattg posted in Qantas fix for partner award ticketing problems

There is no dummy shell booking created or fooling of partner carriers involved.

 

[Tonkatough]

I had the same experience with my recent 280k booking that was ticketed within the hour straight after I was off the phone - Hobart call centre I think. CSA was worried about QR flights dropping off. He said my credit card would be charged immediately, ticket received within the hour, then points deducted in 1-2 days, and that's exactly what happened.

 

[Mattg]

All done. Called back and got someone from Auckland and they had no problems seeing the IB flights an hour later. Must be a SA problem only lol. Thanks everyone for the advice and guidance. I may be able to sleep tonight lol.

Yeah, the Qantas South African call centre is just awful. They regularly give wrong information and I'm not convinced they have a clue what they're doing. I also think their systems don't empower them to do very much at all and they often can't see flights that are available. Definitely best to HUACA if you get the misfortune of being put through to Cape Town.

 

[serfty]

Definitely best to HUACA if you get the misfortune of being put through to Cape Town.

Are there times of the day or days of the week where SA agents are less likely to answer?

 

[Warren Mason]

Thanks to whom ever it was that gave the warning about CX. All good when I went to bed and 6 hours later all CX flights were gone. Quick call to sort it out and got answered by an SA agent. To his credit he wouldn't let me go till he had the flights restored (same seats still available thankfully) and confirmed and ticketed. All ok with new e-ticket and credit card debuted. Now to wait for December .Thanks again everyone.

 

[11sjw]

Thanks to whom ever it was that gave the warning about CX. All good when I went to bed and 6 hours later all CX flights were gone. Quick call to sort it out and got answered by an SA agent. To his credit he wouldn't let me go till he had the flights restored (same seats still available thankfully) and confirmed and ticketed. All ok with new e-ticket and credit card debuted. Now to wait for December .Thanks again everyone.

You're most welcome. Glad it helped and, like me, your original flights were still available. At least CX let you choose your seat this far out, unlike BA & QR.

317 days to go for us, you?

 

[Warren Mason]

You're most welcome. Glad it helped and, like me, your original flights were still available. At least CX let you choose your seat this far out, unlike BA & QR.

317 days to go for us, you?

301 for us. An eternity but something to look forward to. Had my CX seats but lost them in the stuff up. Will wait till we get hime. We are at the 12 hr race this weekend. 5k from home but better than driving here every day. Real experience planing and talking to Qantas with race csrsin the background lol. Thanks again for the information. Really appreciated.

 

[cjd600]

You're most welcome. Glad it helped and, like me, your original flights were still available. At least CX let you choose your seat this far out, unlike BA & QR.

317 days to go for us, you?

I’ve never had probs selecting QR seats upon booking

 

[ellen10]

I rang QR to select my seats as I couldn't do it online. Very pleasant call centre.

 

[11sjw]

I’ve never had probs selecting QR seats upon booking

Strange. Was able to do it for my daughter and I after not being able to do it the previous two times i tried. Still couldn't do it for my wife (separate booking as she leaves PER the day before us). Had to ring anyway as single person bookings can't access the centre double bed/group section. Now we have 3 of the 4 seats on both flights, pity the person that lobs into the 4th!!!

 

[Familyman1]

Could someone please tell me how much the fees and taxes are for the following flights by putting them into the Qantas multi-city booking tool. I don't have enough points left to get the answer. Thanks in advance:

 

[Danger]

Could someone please tell me how much the fees and taxes are for the following flights by putting them into the Qantas multi-city booking tool. I don't have enough points left to get the answer. Thanks in advance:

Total taxes and fees of $1231.31.

 

[Mattg]

Are there times of the day or days of the week where SA agents are less likely to answer?

This was recently discussed in this thread - Qantas' South African call centre is an embarrassment

Basically, the South African call centre is more likely to pick up if (a) you don't enter your frequent flyer number, (b) you select the German/French/Italian language options, or (c) you call during the Australian night/early in the morning.

 

[Familyman1]

Total taxes and fees of $1231.31.

Thanks for the taxes and fees info Danger.

 

[Familyman1]

Thanks for the taxes and fees info Danger.

I have finally received my E-Tickets for flights I booked for my family over a period of about 6 months. What a relief after many dramas with several examples of flights disappearing from my bookings between making changes and ticket reissuing. Luckily I got them all back with the exception of a CX BNE to HKG flight but Qantas made award seats available for us to fly on a QF flight (which was a preferred daytime flight anyway). My daughter will be flying economy and my wife is in business. My wife and I were originally under one booking number but I could only get 1 business class seat on the CMB-KUL-BNE flights so I had to be split out to take the economy seats. Here is our itinerary (a summer in the UK and Norway and a winter holiday in Germany, Austria & Sri Lanka):

June/July: BNE-HKG-LHR(S, surface)-BGO-HEL-SIN(S)-
December/January: HEL(S, surface)-MUC-DOH-CMB(S)-KUL-BNE (34,579 miles)

We'll pay for an economy SIN-BNE flight in July & BNE-SIN flight in December (or maybe use Scoot to/from the Gold Coast).

The only remaining problem we have is that the total $ amount for taxes and fees that Qantas have charged us over several installments as we have added flights to this booking is more than the final "Ticket Total". My daughter's economy flights came to a total of $1,235.61 (very similar to what Danger calculated for me in a post yesterday), but Qantas have charged us $1,442.61 in total. My wife and I have also been overcharged about $120 each. I suspect this stems from a particularly incompetent Qantas rep based in South Africa who didn't know what he was doing.

What is the best way to complain to Qantas about these sorts of issues. I would like to give details on the individual payments that qantas have made to my credit card and maybe send credit card statements to prove my point. Is there an email address that can be used for complicated issues like this?

 

[Kangol]

This was recently discussed in this thread - Qantas' South African call centre is an embarrassment

Basically, the South African call centre is more likely to pick up if (a) you don't enter your frequent flyer number, (b) you select the German/French/Italian language options, or (c) you call during the Australian night/early in the morning.

Even for WP? I've had the NZ call centre when calling at night.

 

[Kangol]

I asked this in another thread without much help, however is the GC map method of calculating distance the same one that QF uses? I'm cutting it very fine with the 35k mile limit by one mile and wanted to make sure it was accurate. Thanks!