Qantas Account: Notice of suspension

[serfty]

When you cancel an account and continue to use the account because the bank has not flagged the account as closed that is scamming. ....

That's true ... such an activity could be called a scam as long as it could be proved to be theft, but since that is unlikely then it is hardly illegal.

In any case, what you described is not what happened in relation to the particular topic.

 

[Isochronous]

The very best of Australia's nanny state culture is on display in this thread! Not sure why we can't discuss the email quoted by the OP and what Qantas may be doing to review online mall transactions rather than hurling speculative accusations at the OP.

 

[Pushka]

The very best of Australia's nanny state culture is on display in this thread! Not sure why we can't discuss the email quoted by the OP and what Qantas may be doing to review online mall transactions rather than hurling speculative accusations at the OP.

The answer to the question posed by OP is a simple Yes or No. Not even your post answers that.

 

[odysseus]

I don't think you'll get those answers, and there's no reason whatsoever for the OP to give this kind of information (though many of us are of course curious given QF's actions ) however the OP has invited this line of questioning and speculation by creating this thread and asking the question about account suspension. IMHO.

If it was legitimate use there would be no problem giving those answers.

 

[samh004]

My question to the OP, based on a reading of the thread, would be whether they think there was one business they returned to more often than others that may be the cause for the audit? Perhaps a business for everyone else to avoid.

I tend to use the mall a little, but usually buy in-store, and find that the points credit so slowly that by the time I receive them I've forgotten what they relate to. If I am going to make a large purchase, such as a computer from Apple, I might be more inclined to use the mall because it's just icing on the cake. No need to go to a physical store, it does me no favours. And no intention to return at that stage.

 

[dajop]

The very best of Australia's nanny state culture is on display in this thread! Not sure why we can't discuss the email quoted by the OP and what Qantas may be doing to review online mall transactions rather than hurling speculative accusations at the OP.

I wouldn’t have said a discussion of commercial terms between two parties to a contract and the election of one of those parties to question the other’s compliance with either the wording or spirit of said terms is something that relates to the “nanny state culture”.

The two things that’s are not speculation are:
1) No one else has answered “yes” to OPs question (has this happened to somebody else) and
2) The OP has done something to trigger further investigation by QF

Whether what the OP has done is in breach of terms is up to QF and OP to sort out .

But in the meantime you can’t post in a public forum and expect people to not speculate, that is what we humans do, bring together what evidence we have at hand ( no matter how flimsy) and use our own biases and opinions to draw our own conclusions.

 

[k_sheep]

I've literally never returned an online purchase. I've always sort of chalked it up as a bad experience if something goes wrong with it!

Darn it! Now does anyone want to buy a few dresses that are correctly fitted for the waist / hips / bust, but length is only to mid crotch? I've got a few .....

 

[oz_mark]

Base on my last exp with the online mall . QF will take 30 days to credit the points while The Iconic let you return refund within 100 days . QF didnt took back the points after i return a pair of shoe that didnt fit 40 days after purchase .

40 days to realise the shoes didn't fit?

 

[JohnK]

That's true ... such an activity could be called a scam as long as it could be proved to be theft, but since that is unlikely then it is hardly illegal.

In any case, what you described is not what happened in relation to the particular topic.

Were we following different threads?

 

[HTG2016]

40 days to realise the shoes didn't fit?

Yes , my partner always shop on the Iconic And bought me 2 different size of the same shoe styles . She normally return her stuff within a fews day but in this particular order it took me 40 days to try on the shoes and return 1 pair , Well before their 100 days policy return expire .

 

[wandering_fred]

40 days to realise the shoes didn't fit?

Well Mrs WF bought a pair of Oz-made boots for daughter to take to the USA. Which we did. They didn't fit so they came back and were returned without issue.

Rather a lot longer than 40 days

Just wandering
Fred

 

[Boca68]

Yes , my partner always shop on the Iconic And bought me 2 different size of the same shoe styles . She normally return her stuff within a fews day but in this particular order it took me 40 days to try on the shoes and return 1 pair , Well before their 100 days policy return expire .

The buying of 2 different size shoes is odd to me, but each to their own.

As your buying (and returning) habits are somewhat similiar to the OP, do you think your account could possibly be audited? And in your experience, have you kept the QFF points for the returned products? I only ask, because the OP seems to have gone quiet , perhaps you might enlighten the forum.

 

[Pushka]

The buying of 2 different size shoes is odd to me, but each to their own.

As your buying (and returning) habits are somewhat similiar to the OP, do you think your account could possibly be audited? And in your experience, have you kept the QFF points for the returned products? I only ask, because the OP seems to have gone quiet , perhaps you might enlighten the forum.

I often do that. Shoe sizes are not all that standard and depending on styles some require larger or smaller fitting. If heels, I need a larger size due to osteoarthritis in my big toe that needs more room. I won’t know that until I try them on.

 

[love_the_life]

I often do that. Shoe sizes are not all that standard and depending on styles some require larger or smaller fitting. If heels, I need a larger size due to osteoarthritis in my big toe that needs more room. I won’t know that until I try them on.

That’s why I don’t buy shoes online. Too hard.

 

[JohnK]

That’s why I don’t buy shoes online. Too hard.

I won't buy most things online.

A size 44 shirt from 10 years ago fits comfortably today. It's a lottery buying a size 46-47 shirt today as some don't fit.

 

[rock86]

I won't buy most things online.

A size 44 shirt from 10 years ago fits comfortably today. It's a lottery buying a size 46-47 shirt today as some don't fit.

Yeah, I'm classed as a 'Millennial', but I don't buy any clothes online (I'm the complete outlier in my friend group though). I just find it easier to go into a store have a look and buy them there, not having the hassle of then having to repackage and go down to the post office to make a return.

 

[RichardMEL]

If it was legitimate use there would be no problem giving those answers.

ah, but here's my reference back to the "pub test" ...

what is "legitimate"?

if one person's normal habit is to buy say $10k of clothing a month and return 80% of it.. to them, that is legitimate... but to others that might seem ridiculous and given this thread possibly an attempt to gain extra points through fraudulent means, or at the very least game the system in a fairly large way.

I suppose it's all relative.

me? I don't buy clothes online bar simple tshirts and jumpers because of the whole size and fit issue (I just couldn't be bothered ordering shoes or pants or whatever then go through all the rest to return it, claim refund etc). That's just me. Many people buy a lot of clothes online, for either cost or lifestyle reasons(eg: don't have time to go to storefronts, or the options they have are limited to get the items/brands they desire). I am sure heaps ofpeople return clothes on a daily basis for the reasons of size mismatch alone and that's totally legitimate.

I still think whatever has set of the QF flags in the first place must be of a degree in excess of "normal" customer habits - but it still may be "normal" for the OP. Don't know. the quoted comments earlier in this thread from other threads would give a biased impression potentially of motivation, but really we don't know.

And no, I have never had an account suspension notice or action

 

[RichardMEL]

re buying of 2 shoe sizes

As I wrote above I don't do shoes online because of sizing but I *can* appreciate why you would do this.

Consider: You see an online sale or an item you like but you're not sure which size fits. If merchant has a reasonable return policy why not get the two sizes. One will hopefully fit and return the other. You wouldn't buy one, pay postage etc then go oh it doesn't fit then buy another. You can't try on 5 pairs virtually to know(as you can in a storefront) but I can see it would be absolutely reasonable to do this.,

And further, I think if one demonstrated this (as in "I bought style X size 8 and size 9 and here, I returned size 8 as it was too small") then no investigation should find this unreasonable, even if the same process is repeated many times. Deduct the earned points as appropriate and move on IMHO.

 

[Denali]

I've literally never returned an online purchase. I've always sort of chalked it up as a bad experience if something goes wrong with it!
Darn it! Now does anyone want to buy a few dresses that are correctly fitted for the waist / hips / bust, but length is only to mid crotch? I've got a few .....

Same here, I figured that the cost of online shopping and unless we're talking about an expensive faulty/warranty item, I donate to my nearby Savlos, which currently have a used once only set of Delsey luggage (I delivered them last week).

I do buy shoes online but from only 2 stores so correct online sizing is very important.

 

[burmans]

if one person's normal habit is to buy say $10k of clothing a month and return 80% of it.. to them, that is legitimate... but to others that might seem ridiculous and given this thread possibly an attempt to gain extra points through fraudulent means, or at the very least game the system in a fairly large way.

I suppose it's all relative.

Agree, I do actually know people who buy a lot of stuff online and send much more than 50% back, multiple sizes, multiple styles, it's just more convenient for them (they are in regional areas I must admit). And I can pretty much guarantee they aren't doing for the points because they aren't points-gatherers.

I think many here are far to willing to imply motive based on their own experience and in my experience its clearly a false assumption to expect others will behave like you. Life has proven to me over ad over again this simply is not true.