Woolworths reviewing partnership with Qantas Frequent Flyer.

[rainbowgirl]

My comment on the article is still awaiting moderation as well but at least two other comments have been published. I think I'll chase it up later with Allure.

 

[Mattg]

My comment on the article is still awaiting moderation as well but at least two other comments have been published. I think I'll chase it up later with Allure.

So, Business Insider is happy to publish what's basically an advertisement for Woolies disguised as an article, then won't accept criticism or people challenging what has been said? Why even bother encouraging people to comment? Poor form on their part.

 

[anat0l]

So, Business Insider is happy to publish what's basically an advertisement for Woolies disguised as an article, then won't accept criticism or people challenging what has been said? Why even bother encouraging people to comment? Poor form on their part.

Two critical comments have been posted, so I don't think they were exactly scared of taking on extra ones. No idea how long those commenters had to wait until they got published, let alone if there are other commenters either still waiting longer than you or have really been left out.

Unless one of those two comments were written by you in frustration of your other comment not being published... One name on the comments looks rather familiar to me; no idea why.

They echo some of the comments you made in your more extensive, if somewhat undiplomatic but frank, reply, though the other commenters are similarly frank, if not just quite brief. The second one also has a serve at Business Insider so you would think they are just dragging their feet on the moderation thing.

 

[Mattg]

Two critical comments have been posted, so I don't think they were exactly scared of taking on extra ones. No idea how long those commenters had to wait until they got published, let alone if there are other commenters either still waiting longer than you or have really been left out.

Unless one of those two comments were written by you in frustration of your other comment not being published... One name on the comments looks rather familiar to me; no idea why.

They echo some of the comments you made in your more extensive, if somewhat undiplomatic but frank, reply, though the other commenters are similarly frank, if not just quite brief. The second one also has a serve at Business Insider so you would think they are just dragging their feet on the moderation thing.

Neither of the published replies were written by me.

 

[cove]

I'm not sure how much Woolies were paying Qantas for the points they used but many must have thought they were almost free. Their cost to Woolies has been reported somewhere at $90 million and many will now expire unused I 18 months of inactivity. So if Woolies paid 1 cent and Qantas expire half of the points it is Qantas who effectively received 2 cents a point.

 

[prozac]

"Woolworths shareholders have called on chairman Gordon Cairns to negotiate a new exit package for outgoing chief executive Grant O'Brien amid growing unrest over his multimillion dollar golden handshake.
Mr Cairns, who has been meeting shareholders ahead of Woolworths' annual general meeting on November 26, has been told that Mr O'Brien's retirement package is inappropriate, given the decline in shareholder returns over the last few years."...

Read more: Woolworths under new pressure over CEO's 'pay-for-failure' exit packageHe is in line for a rumoured $10m payout!

What is it with these companies that feel the need to give these wallopers a golden handshake when they leave when mostly all they deserve is a kick up the cough on the way out the door?
​

 

[TonyHancock]

What is it with these companies that feel the need to give these wallopers a golden handshake when they leave when mostly all they deserve is a kick up the cough on the way out the door?

I think it is even worse than that. The reality is that one man at the top cannot actually do much directly to drive a business, his or her real skill is to employ highly capable senior management, who in turn employs highly capable people beneath them. If the CEO gets it wrong you are left with an organisation of less than capable senior people and poor middle management...........and unsurprisingly decisions are made that are not great for the company.

 

[amaroo]

He's not the only one that needs to hang his head in shame... It's a very long list.

The biggest joke is that he axed bonuses for all staff and then hangs around like a turd that won't flush so he can collect his DB.

 

[zzyss]

Another thing that's frustrating about these new Woolworthless Dollars is that now I have to actively compare prices. Whereas before I could generally rely on products being within a few cents of each other between Woolies and Coles, now I have to check to see whether the promoted products have been inflated. Of course, I could just assume that all of the promoted products are inflated and avoid them...

 

[coles525]

Interesting addition to my QFF balance today, just under 600 fuel points from "i don't know when"!.

So as well as my "we're sorry about what's occured" 750 points over a month ago, i now recieve the actual missing points today!

 

[Mr_Orange]

Interesting addition to my QFF balance today, just under 600 fuel points from "i don't know when"!.

So as well as my "we're sorry about what's occured" 750 points over a month ago, i now recieve the actual missing points today!

Unofficial bonus points offer .

 

[eastwest101]

Another thing that's frustrating about these new Woolworthless Dollars is that now I have to actively compare prices. Whereas before I could generally rely on products being within a few cents of each other between Woolies and Coles, now I have to check to see whether the promoted products have been inflated. Of course, I could just assume that all of the promoted products are inflated and avoid them...

Thats exactly the idea - the last thing retailers want customers to be able to do is easliy compare like-for-like unit pricing if they are trying to increase prices or increase margins. Anything that distracts or counteracts from rational price based (all else being equal) decision making processes is there for a reason..... ask yourself this - why do most mobile phone plans offered now need a PhD in accounting to understand the cost of the plan?

 

[drron]

Today I discovered that Thursday is senior's day at IGA.10% discount makes them cheaper than Woollies.

 

[Linnet]

Interesting article rainbowgirl. I found the following quote interesting:

"The solution? Give customers money off their shopping, quickly and automatically. The customer simply scans at the checkout and the rewards take care of themselves. No admin required. That’s why we’ve introduced Woolworths Dollars. Customers earn Woolworths Dollars in the course of their regular shop, and once their balance reaches $10, we take that amount off their next shop."

Many AFF members who have commented on this thread would not agree with the "quickly and automatically" comment. I just shop at Coles and don't chase lower prices around the different supermarkets - it's a waste of time and petrol. And I get rewarded from time to time with money off my shop. I don't need coffee makers and if I want a flight I'll pay for it or use QFF points to do it.

And this quote didn't exactly ring true either: "Gaining loyalty has always been the result of consistently meeting and exceeding someone’s expectations. You can’t do that without putting the customer first."

How on earth does Woolworths think it's going to gain customer loyalty by downgrading its 'Everyday' program to the point of worthlessness? It's certainly confirmed my opinion that it's just not worth shopping at Woollies unless there's simply no other option (memo to Coles: why would anyone want to tie themselves to only one airline when there are so many to choose from?) ... happily for our family, that's not the case with such easy access locally to IGA, farmers' markets and other small businesses such as butchers, bakers, fruiterers, etc, as well as Coles.

 

[Jurahn]

More like qantas bought it for me. They claimed i opted into auto rewards

I actually DID opt into Auto Rewards last month, to use up the last of the QFF points I had in my account - points were deducted on 2 November, but still haven't received the e-gift card. Spent quite a while on hold to the contact centre today and was told it "should" come through by the end of today. And "If it hasn't come through via email, just log into Qantas Points and the card will be listed under 'My Profile' and you can download it from there". Er, no I can't, because it's not showing up ... How long do they take to actually send these things?

 

[Ozgirl]

Interesting addition to my QFF balance today, just under 600 fuel points from "i don't know when"!.

So as well as my "we're sorry about what's occured" 750 points over a month ago, i now recieve the actual missing points today!

I got 262 random points today too!

Not sure I have ever bought that much fuel in one sitting! LOL

Good news is I got my points from my shop last week as well!

 

[JohnK]

What is it with these companies that feel the need to give these wallopers a golden handshake when they leave when mostly all they deserve is a kick up the cough on the way out the door?

Browsed an article yesterday about outgoing Westpac CEO and the obscene payout she received.

An ordinary Australian would take ~156 years to earn that money. A CEO is not worth that much. Money breeds money. Society went off the rails somewhere along the way.

 

[prozac]

Browsed an article yesterday about outgoing Westpac CEO and the obscene payout she received.

An ordinary Australian would take ~156 years to earn that money. A CEO is not worth that much. Money breeds money. Society went off the rails somewhere along the way.

Agree with comment re Kelly. It's obscene.

Well, now you have a merchant banker running the country. Watched him deregulate the farmers water allocation when he was a minister under Howard and now the poor farmers can't afford to buy the water from the Murray-Darling to water their crops because all the merchant bankers are busy making money trading the water rights.

 

[anat0l]

An ordinary Australian would take ~156 years to earn that money. A CEO is not worth that much. Money breeds money. Society went off the rails somewhere along the way.

I believe it's called capitalism.

Needless to say, if no one who owns shares in a company votes with a majority to say that a person is not worth that much, and lacking appropriate legislation, they will continue to be paid that much. From what we see with public companies day to day, it appears whoever owns enough shares of those companies are "happy" to continue to pay them that much, and even give them a generous exit package.

Not saying I support it, but if the shareholder collective was geared like you, of course they wouldn't be paid that much.

Anyway, off topic...

 

[chelzmalee]

Update on my 3K missing points - QFF rang on Saturday and advised they had been credited back. Assuming they spent the day ringing all those who had complained...