Obviously the Recent Xmas bonus didn't go down well with one, or both parties!
Sure, they probably had a few (thousand) empty parking bays for an hour or two but given the parking was all prepaid, what would it matter ?Obviously the Recent Xmas bonus didn't go down well with one, or both parties!
The bays aren't guaranteed so they literally lost nothing. As ridiculous as it is, if you book a bay you may turn up to find the facility full, although it's unlikely. It's all in the T&Cs (they just direct you to another facility, I assume they'd refund your booking after the fact, but you'd pay time of day rates at the other facility. Has happened to the odd case here and there if you google it - mainly ozbargainer and whirlpool complaints).Sure, they probably had a few (thousand) empty parking bays for an hour or two but given the parking was all prepaid, what would it matter ?
Interesting, I always get my points sent to me each month, no big delay in receiving them. Not sure what is going on with xmas promo you were part of though...I'm still waiting on points from the Christmas promo. Put in a claim and called twice only to be told that the transaction is there and eligible but there's only one lady manually processing the large number claims so please be patient.
Not surprised that at least one party is happy to end the relationship.
ACA?Anybody else not receive their their entitled points from their May invoice?
Wilson have been ignoring my support requests and Velocity said retro claims should be made through to Wilson Parking on or before the 30 June 2019. A poor response from Velocity considering the points should have been automatically entered into my account. Furthermore, I doubt Wilson would've responded in time as their customer services is just simply awful. Both parties have really frustrated me.
Hahaha, maybe not that far. Looks like nothing I can do just pissed off as it's not my fault. Another case of Wilson being very poor at customer service.