- Sep 28, 2008
Qantas is still solvent, not in administration, and still flying, and still the biggest airline in Australasia and still has >84% seat occupancy on most routes and 100 yo this year.Any critisism of Joyce is wholly justified.
Qantas has become - under his direction - the worst customer service organisation in Australia. Ever tried calling them? Ever tried emailing them? Ever tried filling out ridiculous online complaint forms that are then completely ignored. Still waiting 70+ days for refunds promised in 21 - yes. Tired of sullen, unsmiling cabin staff - yes. Hours spent every week managing and claiming missing shopping & partners points - then waiting 24 weeks, yes 24 weeks for them to be honoured - yes.
I recently cancelled 6 paid American Airlines flights and received full refunds in 6 to 10 days, no problems. AA are experiencing the same if not more issues than Qantas.
Qantas are deliberately using Covid as an excuse to hire less & serve us less and with Virgin down it's only gunna get worse......
Yes I justifiably htae Joyce.
If Covid is just an excuse, I guess its a mere coincidence that more than 10 airlines have failed this year so far, and most if not all majors have run to their respective governments for bailout except QF. (QF has only said, publicly at least, if the gov is handing out money to VA then only fair to give then some too). BTW: AA received a bailout to continue operating