- Joined
- Jul 24, 2013
- Posts
- 429
I just had my first ASA in U on QF and all went well until I came to return from TSV on 16/12.
Get to airport and flight is delayed 20 mins or so because the plane before the plane before mine had engine trouble. Can't be helped.
When we finally are allowed to board the grumpy old CSA closes off the shortcut path so myself and several other business passengers have to walk to the end of the line that has already formed.
Then we find the computer has crashed and those of us using our phones can't be admitted, other passengers have their ticket stubs taken, but not use. Grumpy CSA asks "Don't you have a paper ticket?". I reply, "No, I don't need one, I have my phone". Fifteen minutes later grumpy old CSA has not been able to get a second computer to fire up so he scribbles my name on a blank card. I give the handwritten card to the FA who tears off the stub and adds it to the unchecked pile. When I get to the aircraft the FA comments she has not seen such childish handwriting on a card before. Myself and the other business customers were amongst the last to board with our handwritten cards.
Now, why could the FA or CSA at the checkin point simply mark us off the manifest? Or just write the card then and there?
If I had paid the full quid for the ticket I would have been mighty pissed. As it is I just seriously question the value of ever buying a full business ticket on QF if I am going to treated in such an amateur fashion for the privilege. And no mention at all during the flight of being rooted around.
Get to airport and flight is delayed 20 mins or so because the plane before the plane before mine had engine trouble. Can't be helped.
When we finally are allowed to board the grumpy old CSA closes off the shortcut path so myself and several other business passengers have to walk to the end of the line that has already formed.
Then we find the computer has crashed and those of us using our phones can't be admitted, other passengers have their ticket stubs taken, but not use. Grumpy CSA asks "Don't you have a paper ticket?". I reply, "No, I don't need one, I have my phone". Fifteen minutes later grumpy old CSA has not been able to get a second computer to fire up so he scribbles my name on a blank card. I give the handwritten card to the FA who tears off the stub and adds it to the unchecked pile. When I get to the aircraft the FA comments she has not seen such childish handwriting on a card before. Myself and the other business customers were amongst the last to board with our handwritten cards.
Now, why could the FA or CSA at the checkin point simply mark us off the manifest? Or just write the card then and there?
If I had paid the full quid for the ticket I would have been mighty pissed. As it is I just seriously question the value of ever buying a full business ticket on QF if I am going to treated in such an amateur fashion for the privilege. And no mention at all during the flight of being rooted around.