Just did another long haul, with QF. I traveled in PE.
I know it is a numbers game, but yet again these same numbers coincided with my expectations. Did QF27 SYD-SCL, in PE. I simply cannot fault the staff. Will not post names, but the cabin crew for PE were outstanding. First time I have also noticed that during the security briefing that the person delivering this for me in PE was rostered for Y duties the rest of the flight. Amazing young lass ( I mean that in the true positive, not condescendingly)
She was young, fresh to this route. Very enthusiastic. After chatting she "retired" to the Y cabin. She was what you would hope for in all staff. Nice, intelligent, and clearly loving her job. Clearly wanting to make pax feel good.
It reinforced in me a personal belief that the "problem" I percieve for QF is not lack of talented staff, but rather of culture. Give me that one staff member on every flight and I would be the most fevent QF fanboy ever. She gets paid the same, same cost to the airline, but she exuded happiness and devotion. At the end of the flight she came back, still, after the pressures of a long flight, and again said hello and chatted.
Me, and the unknown pax at my side, loved this. This is not rocket science. Make the pax feel loved. Let the enthusiastic staff blossom. Actively help them.
It would make me feel better. And more importantly it s a huge factor when i decide my next multi-$1000 spend