Where is the warm welcome ? Qantas Domestic Lounge.

[GoldCanyon340]

Has anyone ever observed what then occurs? Security somehow requisitioned and the person(s) tracked down and escorted out?

Now this I would like to see for priority boarding.

 

[muppet]

Imagine if you had put a Bronze BP on top, or even *shudder* a QFF non-member.

They’d be given a complimentary upgrade to business and sent to the business lounge ... still rudely though

 

[Ekka]

I recently visited the Qantas Domestic lounge at Melbourne airport and was disappointed at the welcome we received. I had the boarding passes in my hand and smiled and handed them to one of the two staff at the entrance. My partner's boarding pass ( silver member) was on top and mine underneath ( gold member). I was met with the frosty question " And who is the member here ?" I answered, " That would be myself". I felt like I was trying to fraudulently gain entry. Its not much to ask to look at the second boarding pass. Or maybe I expect too much. Customer service could and should be greatly improved.

Perhaps it was because you loused up the grammar. Unfortunately it is such a common error now, to say myself instead of I or me (depending on the context).

 

[trippin_the_rift]

Perhaps it was because you loused up the grammar. Unfortunately it is such a common error now, to say myself instead of I or me (depending on the context).

The correct pronoun is me instead of myself. However, if most folks use 'wrong grammar', that makes it the new grammar. It's not like the GrammarGod came to earth 50,000 years ago and said THOU SHALL ONLY USE THE ENGLISH LANGUAGE IN THIS MANNER OR ONE SHALL BE DAMNNED TO AN ETERNITY OF HELL!

Therefore, I encourage poor grammar, so that we can break free of the oldskool system and communicate in a much clearer sense.

Back on topic - poor attitude and lounge staff go hand in hand. Of the thousands of times I've entered a lounge, over 70% of the time there is not a 'warm welcome'. Lower expectations and everything will be just fine

 

[Ekka]

The correct pronoun is me instead of myself. However, if most folks use 'wrong grammar', that makes it the new grammar. It's not like the GrammarGod came to earth 50,000 years ago and said THOU SHALL ONLY USE THE ENGLISH LANGUAGE IN THIS MANNER OR ONE SHALL BE DAMNNED TO AN ETERNITY OF HELL!

Therefore, I encourage poor grammar, so that we can break free of the oldskool system and communicate in a much clearer sense.

Back on topic - poor attitude and lounge staff go hand in hand. Of the thousands of times I've entered a lounge, over 70% of the time there is not a 'warm welcome'. Lower expectations and everything will be just fine

What absolute rubbish.

 

[justinbrett]

Sorry, but this is where I get annoyed. Lounge staff are probably on near minimum wage having to act as bouncers and dealing with difficult people - just help them out and hand them the correct boarding pass. Handing multiple boarding passes where they have to determine which one they can scan to grant entry just adds to their work. I put it in the same category as people who check bags in without removing previous bag tags, handing closed passports to FA at the gate (who then have to open to the photo page) or people who step on to an aircraft with their phone in their pocket only to be asked to show their boarding pass. A bit of preparation and a friendly attitude to the staff will see them return you the same courtesy it almost all cases.

 

[sxc]

I'm surprised that they don't scan boarding passes upon entry, if only to get data on volumes and behaviour.

 

[GoldCanyon340]

I'm surprised that they don't scan boarding passes upon entry, if only to get data on volumes and behaviour.

A couple in front of me at the Adelaide Qantas Club had their BPs scanned on Monday. But I reckon it was because the passes were on non QF stock. I never get scanned in ADL.

At busy times scanning passes would probably cause too great a queue.

 

[justinbrett]

I'm surprised that they don't scan boarding passes upon entry, if only to get data on volumes and behaviour.

BNE does - almost always in my experience

 

[Austman]

And of course many going into domestic QPs have not checked-in yet and have a guest or guests. So no BPs to scan. Sometimes they scan the FF card.

 

[justinbrett]

And of course many going into domestic QPs have not checked-in yet and have a guest or guests. So no BPs to scan. Sometimes they scan the FF card.

Sorry, this is what I meant, they scan the FF card as that will show them your booking. If you're not checked in at this point they'll tell you that and refer you to the service desk or just check you in themselves.

 

[Andy_M]

I just flash the card, I don't worry about BP`s, and I haven`t for years.

 

[DC3]

I just flash the card, I don't worry about BP`s, and I haven`t for years.

That P1 card scares them off.

 

[Aeolus]

Be friendly, have a chat every now and then with them and soon enough you’ll walk straight in without needing BP or card.

 

[Matt_01]

That P1 card scares them off.

Have had that card for the past 5-6 years and most lounges I go through there is with no need to pull my card out, the staff just let me through.

 

[Tropic]

Have had that card for the past 5-6 years and most lounges I go through there is with no need to pull my card out, the staff just let me through.

Geeze, hope you dont get the work experience kid just down from QF IT on their first day as QP bouncer...and have to pull out a DYKWIA ...

 

[Deleted member]

Sorry, but this is where I get annoyed. Lounge staff are probably on near minimum wage having to act as bouncers and dealing with difficult people - just help them out and hand them the correct boarding pass. Handing multiple boarding passes where they have to determine which one they can scan to grant entry just adds to their work. I put it in the same category as people who check bags in without removing previous bag tags, handing closed passports to FA at the gate (who then have to open to the photo page) or people who step on to an aircraft with their phone in their pocket only to be asked to show their boarding pass. A bit of preparation and a friendly attitude to the staff will see them return you the same courtesy it almost all cases.

Actually lounge staff at QF are on a pretty sweet deal.
but that’s only what I have been told by my friend who works in BNE QF J lounge

 

[Deleted member]

The correct pronoun is me instead of myself. However, if most folks use 'wrong grammar', that makes it the new grammar. It's not like the GrammarGod came to earth 50,000 years ago and said THOU SHALL ONLY USE THE ENGLISH LANGUAGE IN THIS MANNER OR ONE SHALL BE DAMNNED TO AN ETERNITY OF HELL!

Therefore, I encourage poor grammar, so that we can break free of the oldskool system and communicate in a much clearer sense.

their, they’re, there, it will be ok. Everyone will understand

 

[GoldCanyon340]

their, they’re, there, it will be ok. Everyone will understand

That make's sense.

 

[flyingfan]

I think the huge numbers of people coming into the lounges and the odd DYKWIA can quickly numb lounge agents. Staff at lounges of SQ, possibly the benchmark for customer-focused, attentive (if allegedly robotic) service, aren’t any warmer IME - I get a rapid mumble which I know only from experience is “noboardingcalls.”