When are reward points credited? | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

When are reward points credited?

Status
Not open for further replies.

kyle

Active Member
Joined
Mar 8, 2006
Messages
909
Hi there

I've had my Citibank Gold (fee free for life) for close to two months now, but when I log into internet banking, the points balance shows as zero.

And yes, I've paid off the first month's statement in full.

So when can I expect to see the points on the account?

Thanks.
 

kyle

Active Member
Joined
Mar 8, 2006
Messages
909
Mmmm... not looking good.

I just logged into internet banking, under Rewards, it says my card is not eligible for Citibank Rewards... :confused: :confused: :confused:
 

kpc

AFF Supporter
Joined
Mar 11, 2003
Messages
6,006
kyle said:
Hi there

I've had my Citibank Gold (fee free for life) for close to two months now, but when I log into internet banking, the points balance shows as zero.

And yes, I've paid off the first month's statement in full.

So when can I expect to see the points on the account?

Thanks.
I think there is a problem with the website...unlike other FF credit card schemes, you get the points when your purchases appear on your statement not when you pay off you balance:mrgreen:
kyle said:
Mmmm... not looking good.

I just logged into internet banking, under Rewards, it says my card is not eligible for Citibank Rewards... :confused: :confused: :confused:
As above, I think there is a website problem at present!
 

lovetravellingoz

AFF Supporter
Joined
Jul 13, 2006
Messages
5,706
Have you tried looking on your statement??

ie open the PDF of your statement.

I joined on the free for life promotion and each and everyone of my PDF statements has the points on it on the first page just under the $$$ amounts
ie



Summary of your Reward points since last Statement


Opening Points Balance 11039 Base PointsEarned 4405 Bonus PointsEarned 0 PointsRedeemed 0 PointsAvailable 15444



Hope this helps.​

 

ColinP

Member
Joined
May 1, 2006
Messages
459
kyle said:
Mmmm... not looking good.

I just logged into internet banking, under Rewards, it says my card is not eligible for Citibank Rewards... :confused: :confused: :confused:
Indeed it's not looking good. I had about 13,000 points last week and now get the same message. "Your card is not eligible for rewards". hopefully it's a short term glitch otherwise I guess it'll be more frustrating phone calls *sigh*.
 

kyle

Active Member
Joined
Mar 8, 2006
Messages
909
On my first statement, there's no mention of any reward points anywhere. :(
 

lovetravellingoz

AFF Supporter
Joined
Jul 13, 2006
Messages
5,706
ColinP said:
Indeed it's not looking good. I had about 13,000 points last week and now get the same message. "Your card is not eligible for rewards". hopefully it's a short term glitch otherwise I guess it'll be more frustrating phone calls *sigh*.
Hi...yes I see that on the Website too....but when I look at the PDF of the statement...from the same website....my points are all there.
 

lovetravellingoz

AFF Supporter
Joined
Jul 13, 2006
Messages
5,706
kyle said:
On my first statement, there's no mention of any reward points anywhere. :(
On my first statement:

Summary of your Reward points since last Statement
Opening Points Balance 0 Base Points Earned 296 Bonus Points Earned 0 PointsRedeemed 0 Points Available 296

Page 1 of 2, October 2006



It is at toward the top of page 1..just after the summary of $$ spent.

Each following statement has shown more.
 

lovetravellingoz

AFF Supporter
Joined
Jul 13, 2006
Messages
5,706
On the website if in my account...under rewards it says:

Access Error
The Citibank credit card that you have selected is not included in the Citibank Rewards program.


But as stated above the points are itemised on the monthly PDF statement.
 

lovetravellingoz

AFF Supporter
Joined
Jul 13, 2006
Messages
5,706
From the Citibank website:

Citigroup - Cards




Citibank Cash Back®
  • Get up to 4% Cash Back ^ Everytime you spend
  • Low Rate of 5.9%p.a.^^ for the life of balances you transfer†
  • Credit Limit of up to $20,000#
Citibank Clear®
  • Interest you control - based on your total purchases
  • A low 9.99%p.a. on purchases and balances transferred for your first 6months‡
  • No annual fee for first year
Citibank Platinum
  • 6.9% p.a.* on the life of balance transfers†
  • Credit limits of up to $100,000
  • Free personalised Rewards programme+
  • Comprehensive International Travel Insurance3
Citibank Gold
  • 6.9% p.a.* on the life of balance transfers†
  • Perfect card for travellers with free comprehensive International Travel Insurance3
  • Free Rewards programme+ with Qantas Frequent Flyer points ø
  • Up to 55 days interest free
Citibank Silver
  • 6.9% p.a.* on the life of balance transfers†
  • Great value Silver Card
  • Free Rewards programme+
  • Up to 55 days interest free
Credit Card Rewards
  • Silver, Gold and Platinum cardholders are enrolled in the Citibank Rewards programme+
  • Check your Rewards points
  • Earn double points with our bonus partners
  • Redeem your Rewards online
^ Cash Back earned is accumulated until it is at least $25 and is then credited on the first day of your next Statement Period. Cash Back benefits are capped at $1,500 each 12 months from account opening. Accumulated Cash Back benefits are forfeited if the account is suspended or closed.

^^ Citibank Cash Back Credit Cards are currently offering an introductory rate of 5.9% p.a. on balances you transfer. Fees and charges apply. Terms and Conditions apply and are available on request.

‡ At the end of the introductory 6 month period your interest rate will revert to a variable rate determined by your average monthly spend as set out above.

† Balances transferred are repaid first. Transactions made other than with this offer will be subject to Citibank's standard Cash Back, Silver, Gold and Platinum Credit Card rate, currently 18.75%p.a.

* Citibank Credit Cards are currently offering an introductory rate of 6.9% forever on balances you transfer. Fees and charges apply. Terms and conditions apply.

# Actual credit limit will be assigned based on Citibank credit criteria

+ All Rewards are subject to the Terms and Conditions of the Citibank Rewards Programme. Cash advances do not earn Rewards points. Rewards points never expire while the card remains open.

3 International Travel Insurance is underwritten by Zurich Australia Insurance Limited (ABN 13 000 296 640 AFSL No. 232507) 5 Blue Street, North Sydney, NSW, 2060, and is subject to the Terms and Conditions and exclusions contained in the Policy of Insurance.

ø Qantas Frequent Flyer members can redeem Rewards points for Qantas Frequent Flyer points, at a rate of 1 Citibank Rewards point to 1 Qantas Frequent Flyer point. Membership of the Qantas Frequent Flyer Programme is subject to the Terms and Conditions of the Qantas Frequent Flyer Programme. A joining fee applies. Under the Citibank Rewards Programme, your initial redemption must be 5,000 Citibank Rewards points and subsequent redemptions must be in blocks of 5,000 Rewards points. Points transferred will take 2 business days to appear in each member's Qantas Frequent Flyer points account. Rewards points may only be redeemed for Qantas Frequent Flyer points by a Primary Cardholder and credited to their Qantas Frequent Flyer account. Points once redeemed cannot be reversed.
The Financial Products and services referred to on this page are available through Citigroup Pty Limited (ABN 88 004 325 080 and AFSL No. 238098) an authorised deposit taking institution regulated by APRA.
The Financial Products and services referred to on this page are available through Diners Club Pty Limited (ABN 35 004 343 051).
 

kyle

Active Member
Joined
Mar 8, 2006
Messages
909
Thanks to all those who replied.

I've looked at my statement, both paper and electronic. No mention of any reward points. Take a look at the attached file.

I called the call centre hours ago. She said she would "file a report" and someone from the support centre would call me back in the next 3 to 7 days. :evil:
 

Attachments

Cyberdog100

Intern
Joined
Dec 29, 2006
Messages
70
I originally couldn't see any points either but in the last week or so, when i go to "Account Services" from the top menu then "Rewards" from the second level menu, they are all there. Its fantastic that points get credited when transactions appear, not like most other cards at the end of the statement period.

I cant however seem to see any statements, i assume that i dont yet have a statement, are they all processed on the same day or does it depend when you started using the card?
 

lovetravellingoz

AFF Supporter
Joined
Jul 13, 2006
Messages
5,706
kyle said:
Thanks to all those who replied.

I've looked at my statement, both paper and electronic. No mention of any reward points. Take a look at the attached file.

I called the call centre hours ago. She said she would "file a report" and someone from the support centre would call me back in the next 3 to 7 days. :evil:
Yes something is astray....

On my statement directly under what you have attched there is a point summary....details of which I posted earlier.
 

kyle

Active Member
Joined
Mar 8, 2006
Messages
909
Good news! Just logged into the website and the points mysteriously appeared, going back all the way from the first transaction! :D Yay!
 

ColinP

Member
Joined
May 1, 2006
Messages
459
My points have magically re-appeared today. As suspected, probably a short term glitch. ----- Or --- Do Citibank monitor AFF.

We thought we were getting an unbeatable deal but in fact we're part of a social experiment to see how we react when our rewards are withdrawn.

Paranoid? --- Me? --- Nah!
 

lovetravellingoz

AFF Supporter
Joined
Jul 13, 2006
Messages
5,706
Yes I too can also see my points on the website now.....though the website glitch does not explain why the OP could not see them on his statement.


So there must have been at least two problems.
 
Status
Not open for further replies.

AFF on Air Podcast

  • jb747’s Stellar Career with Qantas – AIR013
    Sat, 15 Jun 2019 03:00:41 AEST
      In this special edition of the podcast, Matt chats to John Bartels (a.k.a. jb747) about his flying career with Qantas, the A380, the QF30 incident, flight training, retirem ...
  • Cheap Virgin Australia Business Class – AIR012
    Sat, 01 Jun 2019 03:05:28 AEST
      Find out how to get cut-price Virgin Australia Business Class tickets by buying and redeeming Etihad Guest miles! This episode also includes some listener Q&A and an interv ...
  • Star Alliance Status – AIR011
    Sat, 18 May 2019 09:39:41 AEST
      Find out how to easily earn Star Alliance Gold status with several different frequent flyer programs! This episode also includes an interview with John Blom, Australia’s ...
  • Premium Economy – AIR010
    Sat, 04 May 2019 00:21:32 AEST
      Premium Economy is a great compromise if you want a more comfortable experience than Economy, without paying for Business or First class airfares! In this episode, AFF’s ...
  • Hyperinflation of Points – AIR009
    Sat, 20 Apr 2019 04:49:59 AEST
      Frequent flyer points are a valuable currency, but they aren’t immune from hyperinflation! In this episode, Matt discusses why frequent flyer points are a terrible long-t ...

Community Statistics

Threads
81,587
Messages
1,883,743
Members
49,485
Latest member
iamolhaaaa
Top