What's your Uber experience?

[Aeryn]

Those photos are not the SYD T3 dedicated Uber pickup which is right outside of QF. Pics shown are of the shared area for Didi, Sheba, private quick pick ups and for T2 uber. Noting Virgin/Jeststar didnt pay ffor a dedicated uber at T2 like Qantas did at T3.

Since the dedicated uber pick up which is in front of taxi opened ive never been sent to the old area. If allocated there just cancel and make sure the correct pick up is specified.

T9 take an uber from T1 and T3 requires crossing no roads.

Drivers are being lazy if asking you to go there. You wont be charged if you cancel right away. Report the driver.

 

[RooFlyer]

Those photos are not the SYD T3 dedicated Uber pickup which is right outside of QF.

Ummm ... correct. Read my post re where it is and about my (and those around me) experience with T3 pickup zone.

Oh, note the thread title is 'What's your Uber experience'. That my experience differs from yours is a matter of -

 

[Quickstatus]

I know this won’t be news to anyone who uses SYD domestic regularly but the Uber at domestic is an absolute cough show...

SYD Dom passenger pickup is a show
But here is the Uber instructions for drivers picking up passengers at T3 kerbside.
The location is directly outside baggage carousel 1,2 on the inner lane and in front of the T3 kerbside taxi rank.

"Priority" is in name only. I suspect less than P3 "express" pickup which is further away from the passenger's perspective but the driver has to pay for the privilege.

P1 Prime is the most expensive place to wait for a passenger. Rideshares do not get rides while waiting there as they have to first go to a holding lot where they get a fare request..

Entering Priority Pickup area (between P2 and P1) requires a RFID Etag used for tollways. There is no free time unlike the Express pickup (ground level P3) which has free 15 minutes. I think its about $5 for the first 15 min at Priority
T3 Kerbside pickup also costs, but slightly less than $5 for 15 minutes once past the boomgate (see video).
The possible reason that people are backing up out of Priority pickup area is that they did not realise that an Etag is required to enter or they realised this was not the free one.

IDK why you were not picked up at T3 . All I can think is that the Uber algorithm thinks your closest pickup is already at Priority and so made you walk there? While the video suggests that pickup requests can only be obtained by queuing at the virtual queue at the holding lot, Ive had pickups at the Priority pickup as soon as I requested via the Uber app.
Having 2 separate Rideshare pickup areas possibly leads to this unintended consequence.

Anyway all the pickup fares help the airport owners like my super fund put food on the table

I wonder though if a private car with an etag but non rideshare car can pickup passengers from the T3 Kerbside - say a car in the family picking up a family member?

Pics shown are of the shared area for Didi, Sheba, private quick pick ups and for T2 uber

Correct, that is the Priority Pickup area but exactly the point of the post which was the pickup was Not at T3 kerbside as originally booked

 

[RooFlyer]

The location is directly outside baggage carousel 1,2 on the inner lane and in front of the T3 kerbside taxi rank.

Yes, and that’s where I was standing right by the Uber sign, when I looked at my phone and found that the pick up point had changed to the so-called priority area.

And of course it doesn’t tell you how far to the so-called priority area, so off you go.

Lesson learned - but I already knew the lesson: that Sydney Airport is a cough show.

And now going back to the international airport from Sofitel in the city and we are going - M8 and umpteen traffic lights in the city???

 

[Aeryn]

My point is there is never a need to go to that area, good drivers pick up from T3. If driver changes pick up cacel and get one from the correct pick up area, plenty of cars willing to pick up T3.

Agreeing to walk to a different area is only encouraging the dodgy drivers, cancel using the driver is not heading towards me, no charge, get a better driver from correct pick up.

My partner had dodgy driver trying to pick up from arrivals last week, you just got to report them.

The only reason to go to priority is if using Didi or T2, although usually quicker to walk from T2 to T3 andretend youd flown Qantas.

 

[Quickstatus]

Cancelling an Uber Ride will cost the passenger if the cancellation occurs a few minutes after the driver accepts the request. $5-10???.
Then the passenger will have to request Support assistance through the app for a resolution.

AFAIK the driver can't change the pickup location. @RooFlyer did you get the change of pickup location from the driver through the Uber SMS or was the location actually changed on the map in the app

 

[RooFlyer]

AFAIK the driver can't change the pickup location. @RooFlyer did you get the change of pickup location from the driver through the Uber SMS or was the location actually changed on the map in the app

It was in the app. I ordered the Uber as soon as my bag arrived on the belt knowing that it would be just a few steps out to the curb.

I walked out to the curb, checked my phone and saw that the pick up location was the other place, in 6 mins. I designated T3 as the pick up.

 

[Quickstatus]

saw that the pick up location was the other place

The only thing I can suggest is the move the pickup location year drop back to T3?