What's your Uber experience?

[dajop]

I'll keep pushing Uber, using the additional detail and insights from here as I do. Thanks all!

Uber should be able to request the Linkt statement from the driver for that day, which will show any tolls accrued during the specific start and finish period of the ride. I am guessing though someone could falsify that too.

 

[dairyfloss]

Uber should be able to request the Linkt statement from the driver for that day, which will show any tolls accrued during the specific start and finish period of the ride. I am guessing though someone could falsify that too.

Yeah - If they're getting it from the driver directly, it couldn't be trusted.

 

[dairyfloss]

I'll keep pushing Uber, using the additional detail and insights from here as I do. Thanks all!

AI response again tells me to go away... even with some quite serious keywords in the mix! I'll need to go hunting for a human response point via social media or something I guess

 

[dajop]

AI response again tells me to go away... even with some quite serious keywords in the mix! I'll need to go hunting for a human response point via social media or something I guess

Good luck! It's a frustrating challenge dealing either it is AI or UI.

 

[dairyfloss]

Managed to get a hold of someone via Instagram DMs and they are arranging for refund of the difference from the quoted $77. They won’t acknowledge the falsified route concern with me, but I do hope they look into it behind the scenes. Check your receipts people!

 

[VPS]

Managed to get a hold of someone via Instagram DMs and they are arranging for refund of the difference from the quoted $77. They won’t acknowledge the falsified route concern with me, but I do hope they look into it behind the scenes. Check your receipts people!

good on you for being persistent and well done. That sort of thing really p!sses me off

 

[jastel]

Glad you got your refund but sucks that they wont admit or investigate the problem...but that is the modern way that people wanted when they accepted the high tech APP life....rather than quality personalised service.

The Computer/System is never wrong. And when it so often IS wrong nobody takes any blame....give them a partial refund or some points and move on.

 

[Saab34]

I think being quieter than usual the driver was trying to pull back some lost revenue due to the PH. Fare looking at some past trips would normally be around the $100 ish mark sometimes more.

Sucks but I’ve seen this behaviour right around the world.

 

[Quickstatus]

Contrarian view:
IUber automates the toll charges -using GPS in reconciliation with maps are used to trigger a toll charge. The driver does not manually (and is actually unable to) add a toll into the journey.

 

[dairyfloss]

Contrarian view:
IUber automates the toll charges -using GPS in reconciliation with maps are used to trigger a toll charge. The driver does not manually (and is actually unable to) add a toll into the journey.

And this is what the limited research into how it works this last week has suggested it does or at least should work… but, knowing we had eyes on locations that were north and north east of the city ahead of turning right from Spring St into Collins, rather than what we’d have seen heading around town to the west and approaching from the south west, then it leaves me two plausible scenarios.

One, is that some random technical issue caused the trip to be shown using an incomprehensible routing for that day and time, and adding numerous additional tolls which have been discussed as not valid for such a route… or two, is that a driver has determined a way in which to game the system, going offline to alter and falsify a route and add tolls, and does so as he believes the riders are not local and he may get away with it.

I guess there’s also a third possibility, which is that my family and I didn’t see, point to and talk about specific places en route to the hotel, and are lying about the way in which we traveled to the Paris end of Melbourne in order to scam Uber out of a $34 delta from what was quoted when booking to what was charged 31 minutes later… but I assure you I have better things to do with my time.

My vote remains with scenario number 2. Unfortunately, none of us on here will likely ever know.

Cheers,
Matt.

 

[flyingfan]

I hope it triggers Uber, even though they won't admit liability, to make use of all their data and crack down on dodgy drivers. My impression (maybe from just a couple of disgruntled 'driver-partners') is Uber the company will quickly throw them under the bus.