What's the usual reservations line wait time?

Status
Not open for further replies.

N860CR

Established Member
Joined
Nov 30, 2004
Posts
4,884
I guess these are the perils of dropping status... I'm currently on hold with reservations to check on a cancelled booking. The recorded voice happily told me "the current expected wait time is greater than 30 minutes".

This follows on from a 45 minute wait two weeks ago to request a cancellation, where I had the pleasure of speaking to an agent who tried to charge $500 in cancelation fees because they couldn't read the fare rules

Is this about the norm now? Given I'm chasing up a cancellation two weeks later that "will be processed within 3 days", I'm far from impressed!
 

MEL_Traveller

Enthusiast
Joined
Apr 27, 2005
Posts
23,780
what status are you now? I'm finding with silver the phone still gets answered pretty quick. a friend without status was on hold for 45 mins, as you say. if nothing else silver seems to have hit the sweet spot in terms of getting through to reservations (unless that's recently changed :()
 

N860CR

Established Member
Joined
Nov 30, 2004
Posts
4,884
Down to petty silver now... Seems 30/40 minutes is normal? Don't really see how this can be good enough.

Also not impressed that over two weeks later they still haven't put a booking through to be refunded
 

TomVexille

Enthusiast
Joined
Nov 12, 2013
Posts
11,176
It's why Twitter has actually found a use for me. I can get along with my day while I wait for a response.
 

Ari Gold

Active Member
Joined
Jan 16, 2007
Posts
936
Received the usual "extended delays" message, but was answered within 2mins.
 

Pushka

Veteran Member
Joined
Jan 26, 2011
Posts
28,873
Qantas
Platinum
Virgin
Red
I must be calling at weird times. I don't think I've ever waited more than a couple of minutes?

Down to petty silver now... Seems 30/40 minutes is normal? Don't really see how this can be good enough.

Also not impressed that over two weeks later they still haven't put a booking through to be refunded

That was my recent call too. It goes through as a voucher first and then five days later the refund is processed. Well that's what they said. They can see it says "refund". A week later that's what it still says.
 
Now with contactless delivery, shop online to get drinks delivered to your door or pick up in-store in 30 minutes. Lowest Liquor Price Guarantee. Biggest Range.

AFF Supporters can remove this and all advertisements

Status
Not open for further replies.
Top