What is wrong with QANTAS Website??

Discussion in 'Qantas Frequent Flyer Program' started by lovetravellingoz, Dec 14, 2006.

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  1. lovetravellingoz

    lovetravellingoz Senior Member

    Jul 13, 2006
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    I went to havea look at the QANTAS website and my account balance....but it was down..

    Now at alsmost 10pm it is only operating in a cut down format..

    So what has hapened...for it to hampered for so long???
     

  2. JohnK

    JohnK Veteran Member

    Mar 22, 2005
    40,179
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    Maintenance? Overload from people trying to book awards!

     
  3. Mal

    Mal Enthusiast

    Dec 25, 2004
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    The website was down at 18:30 AEST (BNE) and rotated between "Server not found" and generic error messages.

    Around 20:30 AEST (BNE), The outage was replaced with a seriously cut down version of the website.

    Someone is going to get "reamed" over it, I would assume. E-Commerce websites being down for that amount of time costs companies many, many $ - especially in a highly competitive field like airlines.

    Really good showing for the new owners-to-be :)
     
  4. lovetravellingoz

    lovetravellingoz Senior Member

    Jul 13, 2006
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    I do not think it is mainatenance...or at least planned maintenance as this afternoon it was completely down.....you could not make bookings or do anything.

    So this would have cost them revenue...

    This evening there is a stripped down booking system......so I would think that something had gone astray.
     
  5. aus_flyer

    aus_flyer Established Member

    Feb 15, 2005
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    25
    Brisbane
    I've been trying to get on since lunchtime.

    Maybe they're going through the website to put the Macquarie logo on every page? ;)
     
  6. dajop

    dajop Senior Member

    Jul 1, 2002
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    Pulling the website down ... isn't that taking the concept of moving from being a public company to a private company just a little bit too literally ;)
     
  7. Mal

    Mal Enthusiast

    Dec 25, 2004
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    Nah they're adding the toll gates onto every page :D
     
  8. Kiwi Flyer

    Kiwi Flyer Senior Member

    Sep 24, 2004
    5,453
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    Temporary page with booking engine is up. For NZ and other places outside australia don't use the normal addy, but instead go to www.qantas.com.au and then select country (top right).

    So go to use this temporary page and it doesn't return anything other than page not found. :(
     
  9. ANstar

    ANstar Active Member

    Sep 22, 2006
    679
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    Sydney
    I find it quite shoddy that an airline the size of QF has an outage for this long... It can;t be due to the increased demand as I'm sure they would also have added a press release to the cut down version.

    A sign of a cost cut to far with all this outsourcing?
     
  10. Dave Noble

    Dave Noble Senior Member

    Oct 10, 2005
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    Why should QF start explaining why they are having a problem with their computer systems to all n sundry and I can see no reason to try and blame outsourcing for it

    Dave
     
  11. aus_flyer

    aus_flyer Established Member

    Feb 15, 2005
    1,361
    25
    Brisbane
    You can still access as normal by visiting here:
    Qantas Homepage

    I see that the Qantas agents site has had a complete makeover, maybe the Qantas website is being overhauled also.
     
  12. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
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    The website seems to working normally now.
     
  13. Mal

    Mal Enthusiast

    Dec 25, 2004
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    The website seemed to be restored around 10:30am today (BNE +10 time).
     
  14. simongr

    simongr Enthusiast

    Jul 10, 2006
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    Has anyone tried to book an award? Is that part of the website still working ;)
     
  15. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
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    PC World are reporting firewall issues: PC World - News - Qantas site hits turbulence, firewall to blame


     
  16. ANstar

    ANstar Active Member

    Sep 22, 2006
    679
    2
    Sydney
    Well if a major ecommerce site is out for over 12 hours, I would expect some information on why the outage occurred.
     
  17. JohnK

    JohnK Veteran Member

    Mar 22, 2005
    40,179
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    Someone with any sense of common courtesy would have released some information on the reasons behind the outage.
     
  18. Kiwi Flyer

    Kiwi Flyer Senior Member

    Sep 24, 2004
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    It wasn't working from NZ (even looking at QF Oz site). :confused:
     
  19. simongr

    simongr Enthusiast

    Jul 10, 2006
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    I am having repeated problems with the QF website - I can log in and see my bookings fine - but every time I click on the link to upgrade them I get a 404 error. Anyone having similar issues or is it just that I only have 1 QF flight in a 17 fligth booking that I am trying to UG...
     
  20. serfty

    Moderator

    Nov 16, 2004
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    I would call Qantas on 131131 and request that upgrade ASAP ...
     
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