I'd have my doubts the phone worked at all - we could not get it to work - no connection to anyone was possible.
As to checkout - as per my review, ours was totally screwed up and mangled, so who would know with these folks?
The BONES are OK - needs some BOG BASIC tweaks if Management ever reads reviews.
Almost new, and being airside, no security check issues going out and back in etc. Quite well signposted internally in Terminal, and in Zone E ... escalators upstairs to it - next to Pearl Business Lounge, who I assume own it.
WAY more expensive than nearby airport hotels, but we could not be bothered with security and taxis etc.
They have a check in desk downstairs before you go up escalators.
We were tired, so the hassle of 5 mins waiting for them to photocopy passports and boarding passes was not appreciated. I see no reason why a boarding pass is not totally sufficient. They have my credit card in case I trash room etc - no need for my passport.
These days ANY staffer selling all passport details to the dark web operatives etc is a ***REAL*** threat There is no valid reason to have copies of my photo, and date of birth, and place of birth etc, and all passport details - it is a short few hour stay hotel room for goodness sakes. I was at Sheraton London last night and they do not ask or need them.
Staffer finally brings us the form to sign. It says checkout was 0300am. Huh? We booked 12 hours, 2200 hours in, to check out 1000am. She giggles and says it really means 3pm. I say 'no that is written 1500 hours'. Then she finally ‘gets it’ and goes away. More delays. Then she says the other form was for another guest.
Staffer walks us up to room. Had booked a deluxe large bed room, and they gave us a room with extra small kids bed as an 'upgrade'.
Room bigger than expected - their own online pix undersells the size - pretty weird, and VERY dumb really! We almost did not book, as it looked really TINY on web, just a little ‘capsule’ with a bed and shower type deal like we had in Singapore Changi last month.
It looked like on webpage there was no writing desk in room, and we need to send emails etc. So almost booked a Hilton or Marriott nearby and cabbed it - their room rates were less.
So what we got was like a Holiday Inn type room in most cities. Fair size, small writing desk area, quite big TV, and decent shower and toilet area. Zero windows, but for an airport understandable. ZERO central room light - dumb. VERY dark in there with no windows.
Went to turn on TV. Impossible. Kept getting message 'connect your aerial'. We both spent 5 mins on this nuisance. Got nowhere. Picked up phone to ask reception .. . nothing doing - phone does not work - just a dial tone. ANNOYING. Fix it.
Go to plug in computer on work desk. Just ONE power point under desk and lamp is plugged into that. STUPID in this day and age - we need to charge 2 phones and the computer, and another item in each room - all new builds have 3 or 4 power outlets these days.
Also the AC outlet was under desk at very top back corner and a metal bar was stupidly right in front of that. So needed to get on my back under the desk in darkness (I am 70, and this is not easy) to uplug the desk lamp (that I needed to see the computer screen!) and get my thick travel adaptor plugged in somehow. Near impossible. DUMBER THAN DIRT for a new build hotel.
A CHIMP designed this mess.
So my wife instead of getting some sleep angrily gets dressed again, and trudges down the escalator to the desk, to ask about TV and getting a double adaptor, so that desk light AND computer can work at same time. Not rocket science.
Some smiling young Indian houseboy arrives soon after, and gets the TV working. (After we turned it off, it did not work again!) He carries an standard single adaptor that we already had - he had no idea what a DOUBLE adapter was.
All in all, this silly nonsense chewed up an HOUR of the limited time we had in there, and raised our blood pressure.
This is a BRAND NEW BUILD.
Phones that work, TVs that work fast and simple, and a central light in a large windowless room, and at least 3 outlets on a work desk (PLUS a couple of USB outlets too) are all BOG BASIC essentials that someone totally overlooked.
They need to address these things fast.
In short - the bones are there - location is good, room is new - they need to update their own website with far better pix to get MORE bookings.
If this were any Hilton, under their 'Make It Right' promise, I'd get 20,000 HHonors points, but this place is in no chain - despite charging Hilton rates! If they have any PR sense they'd credit me $50 as a goodwill gesture, for helping them with identifying BOG BASICS that have totally overlooked, but not holding my breath on THAT!
We shall see.
