- Joined
- Jun 27, 2007
- Posts
- 10,819
- Qantas
- LT Gold
Just remember to dispose of your old luggage with respect. It might have case for you causing it to have emotional baggage.

I was a beneficiary of such a process once. AA managed to destroy a small hard-shell "brief case" I had checked-in on a LAX-DFW flight. They acknowledged the destruction was their fault and offered a solution - I was shown to a large room filled with various "used" bags/cases and asked to select any one I would like as a replacement. I was happy with the immediate resolution to my problem.I recall once turning up to CBR with two checked bags, when I really only needed and wanted to check in one of them. Long story which I won't go into here. The short version is: I ended up checking in only one of the bags, and the VA check-in staff mentioned that they would gladly take my second (empty) suitcase if I didn't want it. Apparently they like to keep a few used suitcases around for various purposes, including as replacements for passengers with lost bags. Saved me trying to fit it in the airport rubbish bin!
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