vetrade
Established Member
- Joined
- Nov 1, 2011
- Posts
- 1,766
First up, obviously you need a passport for international travel, but what specifically are the rules governing when and how you have to supply your passport info to airlines you are flying with?
For the sake of this discussion let’s ignore people who either don’t have a passport, have a soon-to-expire passport or who don’t have a passport at the time of booking flights because these are peripheral to what I’m talking about.
The question arose because while booking multiple flights recently with multiple airlines it was obvious that they all don’t have standardised procedures for collecting passport info from pax. So, do airlines just set their own rules (within the obvious legal requirements), as seems to be the case from my own experiences, and what are the pitfalls people have come across? Have you been blind-sided by an airline having vague or inconsistent passport procedures?
To illustrate:
Recently booked various VA, SAA, BA and SQ flights. This will be the first time in quite a few years where we haven't departed Aus on QF where it’s always been easy to add our passport info to our bookings online. Why is this "set & forget" routine not available on some other airlines? BA was no problem - booked flights through them online and was prompted to add passport details at the time of booking. SQ was a similar story - easy to link passport number online too - although not prompted to at the time of booking.
But SAA is a different story – couldn’t find any way to add passport details for revenue bookings made direct with the airline. Similar situation with SAA reward flights booked with VFF points (in conjunction with VA dom. flights) – no way to add details either via VA MMB or on SAA website using the SA PNRs. Having not flown VA internationally I don’t have firsthand experience of how they manage passport info for their own flights but this SAA experience gives rise to doubt.
So, what’s optional and what’s specifically required? Is it universally acceptable to just present your passport at the airport at check-in and not link any info to your bookings beforehand? Do some airlines require you to call through the info (at VA when I tried to amend our details the link just says to contact guest services)? Have you had probs because an airline had poor passport procedures?
For the sake of this discussion let’s ignore people who either don’t have a passport, have a soon-to-expire passport or who don’t have a passport at the time of booking flights because these are peripheral to what I’m talking about.
The question arose because while booking multiple flights recently with multiple airlines it was obvious that they all don’t have standardised procedures for collecting passport info from pax. So, do airlines just set their own rules (within the obvious legal requirements), as seems to be the case from my own experiences, and what are the pitfalls people have come across? Have you been blind-sided by an airline having vague or inconsistent passport procedures?
To illustrate:
Recently booked various VA, SAA, BA and SQ flights. This will be the first time in quite a few years where we haven't departed Aus on QF where it’s always been easy to add our passport info to our bookings online. Why is this "set & forget" routine not available on some other airlines? BA was no problem - booked flights through them online and was prompted to add passport details at the time of booking. SQ was a similar story - easy to link passport number online too - although not prompted to at the time of booking.
But SAA is a different story – couldn’t find any way to add passport details for revenue bookings made direct with the airline. Similar situation with SAA reward flights booked with VFF points (in conjunction with VA dom. flights) – no way to add details either via VA MMB or on SAA website using the SA PNRs. Having not flown VA internationally I don’t have firsthand experience of how they manage passport info for their own flights but this SAA experience gives rise to doubt.
So, what’s optional and what’s specifically required? Is it universally acceptable to just present your passport at the airport at check-in and not link any info to your bookings beforehand? Do some airlines require you to call through the info (at VA when I tried to amend our details the link just says to contact guest services)? Have you had probs because an airline had poor passport procedures?