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Well done Jetstar!

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BATTLESTAR

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Feb 11, 2009
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Never thought I'd say this but well done Jetstar. I recently bought 4 tickets (basic fares) to Phuket online for an incorrect date. The resulting frantic call to them was handled kindly and efficiently and 2 weeks later their finance department have refunded all of my payment - as a once off consideration. After all their press, I didn't expect such a good outcome.
 

amaroo

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Good to see. J* get a caning from some, however I've always found them to be friendly and deliver exactly what they promise.
 
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Steelo

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Feb 3, 2013
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I have also had good responses from JQ. When putting my grandchildren on flight from Cairns to Melbourne I realised my granddaughter was actually just short of her 15th birthday. After trying to convince them to let them fly unaccompanied, JQ offered me a discounted return companion fare to accompany them. As a LCC you can't assume any value adding but the response was very considerate.
 
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