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FF Solutions Webinar – Navigating Airlines & Loyalty Programs during COVID-19

Added to Calendar: 16-04-20

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Established Member
May 29, 2011
I know that many of you are enjoying Matt's AFF on Air podcasts. As you probably know this is a free service available to all our members. But did you know that Matt also conducts regular webinars over at Frequent Flyer Solutions, our sister website.

The next webinar will be held at 8pm (AEST) on Thursday, 16 April and will cover Navigating Airlines & Loyalty Programs during COVID-19.

The coronavirus crisis has impacted all of us. But the airline and travel industry has been hit particularly hard, causing unprecedented changes to the way we travel. Many of us are now left with travel bookings we cannot use, but airlines and hotels are not making it easy to get a refund.

In the upcoming Frequent Flyer Solutions webinar, Matt will explain how to navigate the refund and cancellation policies of the major airlines and hotel chains, and how to successfully contact your travel provider.

Matt will also discuss how frequent flyer and loyalty programs have responded to this crisis. You may be eligible for a status extension or bonus status credits, and some lounge invitations and memberships have also been extended.

At this time, you may be wondering what to do with your frequent flyer points – especially if you have a large balance. In this webinar, Matt will discuss ways to redeem your points without flying and the risks involved in holding a large balance of frequent flyer points right now.

This one-hour webinar will cover...
  • Airline cancellation & refund policies
  • What to do with upcoming travel bookings
  • Airline credit vouchers explained
  • Maintaining airline & hotel status while the travel restrictions are in place
  • How hotel loyalty programs have responded to this crisis
  • What to do with your frequent flyer points
  • Travel insurance implications of the COVID-19 situation
  • The opportunity to ask questions
  • And much, much more!
Please note that the COVID-19 situation is evolving rapidly. The webinar will cover the current situation as of the time of recording, but the information will be subject to change.

You can find out more and register HERE. (Note that unlike our free podcasts, this Frequent Flyer Solutions event does cost $39.95 to attend. It's cheaper for Frequent Flyer Solutions paid members.
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