- Feb 23, 2015
- My Map
I expect they will correct claims back to October 2017 (i.e. 12 months prior) without much fuss, but getting them corrected prior to that will probably require a bit of HUACA until you get connected to someone willing to help.Will be interesting to see if they backdate, and if so, how far back they are prepared to go.
My suggestion is to make a note of all calls including who you spoke to and what their response was. If you get nowhere after a couple of weeks, send a concise email to QF's Head of Loyalty (Olivia Wirth?) documenting the issue. Give them a reasonable deadline to respond and mention your next stop is the ACA.
Perhaps @Admin could reach out to Qantas for their official line on this?