Here is the reply from Qantas to ACA:I let this go for a week or so with the intention of going to the ACA, then today received a call from a Sydney number QFF rep with a Philippine accent. It took 16 minutes to establish that the only position QFF were willing to take was that my claims were invalid because they dated back to before 12 months ago, which is the same as the response I received in email number 2 of 5 of the chain. So I asked the representative if she would prefer me to speak to her manager or that I go to ACA. She replied was that she would speak to her manager and I would receive a call. No call received, so it's off to ACA I go. Will report back on how I go.
Qantas Loyalty have advised they do not do retrospective adjustments unless there was an error and the examples Mr ** has provided were correctly managed.
For any number of reasons and in consultation with our partners terms and conditions change however Mr **'s account has not been updated in error.