Vote for Velocity in the Freddies

[markis10]

Just got an email from Velocity asking me to vote, have to wonder under what category, the most silent customer liaison team, the best outsourced call centre, the best head in the sand approach to new systems? Last year they were winners, but this year its all been backwards, and yet they have the hide to ask us to vote when we have not heard from them for ages re things that matter, like daily issues?

 

[KCMil]

I'd say this is a great chance to vote and make them hear the dissatisfaction, if they don't win then they may sit back and say hmmmm.

 

[kpc]

They will win exemplary call centre service.........not!:evil:

 

[mella2007]

I got the email too and pressed delete. I voted for them last year.
Funny they have time to send out these types of emails yet can't respond to emails fixing very simple errors.
Thank you for flying Virgin Ausfailia

 

[samh004]

I thank them for sending the email to me, I clicked the link, voted for Qantas and deleted the email.

 

[Mal]

Haven't seen the email. Maybe I'm not important enough, or it has gone into my spam folder.

Overall I think VA do have a better scheme than qf in several ways and I voted that way a week ago.

 

[MH_fan]

Payback, as they say, is a b*tch!

 

[serfty]

There's really not much competition in this region of the Antipodes...

voting would be for least poor value ...

 

[QF WP]

I've already voted and like others here, I was a swinging voter this year. Agree with everyone's comments. They will only learn when they aren't on top

 

[Boris spatsky]

Yep, i deleted the email. I can't vote for something i don't believe in ATM

 

[Justinf]

I got the email and deleted it.
i'd rather vote for Gillard.

 

[eastwest101]

Rubbish survey anyway with no opportunity to select and rank your existing carriers/loyalty scheme/FF program and no ability to provide feedback - may as well not collect the data....

All that did was demonstrate how rubbish both QF and VA have been lately and how good some of the other airlines and alliances can be.

 

[MarkD]

Id vote for them for a Woody!

 

[samh004]

Haven't seen the email. Maybe I'm not important enough, or it has gone into my spam folder.

You're probably higher valued than my current "red" membership

 

[Warks]

Just got the email and couldn't find Jet* to vote for!

 

[QF WP]

I voted but they only beat QF on one award - the first one (before I worked out how to use the slider to view all options).

 

[codash1099]

I won't vote in this sort of award. It's relevance to real life is indicated by the fact that companies troll for votes.

The mere act of trolling would encourage me to vote for their competitors (if I ever actually did vote, which I wouldn't)

 

[anat0l]

Of course they sent the email out. It's a fairly automatic thing for them to do (and frankly it takes two brain cells to complete). After all, Virgin is meant to be the hip and funky, out there, socially engaged airline, right? It wouldn't be right if they didn't send out that email to their fan base, encouraging them to keep on barracking for the "Purple Pride"...

I assume the "Send Bulk Mail" button was pressed without due consideration of the situational circumstances. As does most communications from any airline, particularly from the Western world.

Qantas don't send any email out, probably because their social engagement is more pared back, not because they seemed to not have the gall to pander for votes, as it were. Or, they just don't care, which is a double-edged sword in itself.

Don't forget that we on AFF (and on FT, the genesis of the nominations and ideas behind the awards) are fairly immune to all this. The public treat this a lot like the Logies or Michelin stars. They only see the glitter and thus they are drawn in. Even media outlets like the Australian Business Traveller will write up these awards with near Gospel status (but of course the organisers of the Freddies will be precisely looking for such media releases to further endorse the process).

In knowing all of the above, naturally the airline is playing to this, so that is why Virgin sent out the communication.

We could compose the same analogy for those people who hand out "How To Vote" pamphlets at the entrances of voting venues (which, IMHO, is a waste of time, resources, and frankly insulting).

 

[medhead]

The issue I have is I only know 2 of the competitors in this region. How do i rank the top three when i only know two.

Then there are limited voting options. For example the first category of "best value offer". There was only a VA offer in that category and I didn't get/use that offer. So basically I can't vote. Even then some of the other offers looked better 25% of redemptions might be better than 200 SC and a free international flight.

Stupid competition, IMO

 

[markis10]

Of course they sent the email out. It's a fairly automatic thing for them to do (and frankly it takes two brain cells to complete). After all, Virgin is meant to be the hip and funky, out there, socially engaged airline, right? It wouldn't be right if they didn't send out that email to their fan base, encouraging them to keep on barracking for the "Purple Pride"...

I assume the "Send Bulk Mail" button was pressed without due consideration of the situational circumstances. As does most communications from any airline, particularly from the Western world.

Qantas don't send any email out, probably because their social engagement is more pared back, not because they seemed to not have the gall to pander for votes, as it were. Or, they just don't care, which is a double-edged sword in itself.

If it was that easy to press the "send bulk mail" button, (from a professional marketing experience I can say its not), you would have thought an update on the transition would have been easy??? Social engagement is a two way function, propaganda is one way.