Virgin Slow with points

[williamsf1]

Still nothing as we approach 14 days tomorrow for AKL-NSN.

what was the class ? there is still a few VA code shares DOM NZ that do not earn

 

[Warks]

what was the class ? there is still a few VA code shares DOM NZ that do not earn

No idea - I book on price, not class so I never check. If no points were available you'd think there'd be a nice fat warning when you book.

I just went through the relatively simple missing points claim but of course being the Virgin website I got an ambiguous message:

There has been an error processing your request. Please confirm that the information entered is correct, or alternatively, send a copy of your itinerary to [email protected].

Be nice if it actually said what was wrong instead of the generic error. It may well be what you say.

 

[NZflygirl]

I've had that error message but then on another day it just said basically it's already been submitted - wait your time. Anyway I took a pic of the boarding pass and emailed it to the one on the error message. Mine's VA ticket flight and metal! Anyway, will keep waiting waiting...I think Jan 28 should be the last day to wait for credit. I'll push more buttons and try the missing points claim again on Jan 29, then wait another week. If nil, then on the phone I go. I'm not desperate for them I just don't want to forget about them and later not have them credit.

I still think it's really weird my BP acquired VA points post more quickly and reliably. Employ the guy that set that up!

 

[Cryptarcadian]

Spoke with them on the phone today to ask about missing points from a pair of flights on 14 Jan (domestic, VA operated and marketed no less), and the guy specifically mentioned that a lot of claims had come in about missing points that day.

There were storms and diversions that day, so maybe lots of people were rebooked? But I was actually lucky enough to fly on my originally scheduled flights. Of course, he couldn't really check much as VA's usually reliable and accurate systems were down today as well, when I called.

 

[Cessna 180]

Had a domestic VA flight on the 14th as well which have just discovered has not posted either.
Tried to do a retro claim and it would not accept it!

Oddly enough, did a NZ domestic flight from Nelson to AKL in December and it posted the next day.

 

[davy57]

Hi
I flew Mel-Newcastle-Mel on 10 Jan and 15 Jan. Claimed my missing points and received a call last Saturday to inform me that my points were now credited.

At this point in time today, 28/01/16, my missing points have NOT been credited. Why bother calling me when no points were credited?

Not good enough

 

[NZflygirl]

Email of boarding pass to retro email came through. Got reply from them today and points are in account along with sc yay! Took 3 days. Haven't had problem with previous crediting. Hopefully won't have problem with future crediting!

 

[davy57]

Still no points credited from my email of 19/01/16.

What does it take for them to contact me?

Seriously unimpressed.

 

[cssaus]

Still no points credited from my email of 19/01/16.

What does it take for them to contact me?

Seriously unimpressed.

Try a phone call(s)......worked for me!

 

[Milefest]

It's amazing how much the neglect their website. It's like the want to provide a bad experience for their members.

 

[Warks]

I tried using the missing points function a week or so ago and kept getting the error message. Planned on submitting via the email but then tried again today and it still failed. My nephew (who was on the same trip and just joined Velocity) was having the same problem and said he submitted five times before it worked. So I went back and tried a couple more times and it finally worked. Crash or crash through.

 

[Deleted member 29185]

I tried using the missing points function a week or so ago and kept getting the error message. Planned on submitting via the email but then tried again today and it still failed. My nephew (who was on the same trip and just joined Velocity) was having the same problem and said he submitted five times before it worked. So I went back and tried a couple more times and it finally worked. Crash or crash through.

I'm continually amazed that VA/VFF seem totally careless with regard to their IT problems. Fancy having a web based facility that is designed to correct at least one of their other failures, that fails. What exceptionally classy advertising of their ability to fail so effortlessly.......trouble is, most of their customers quite probably don't want an airline to fail so frequently with such success. I guess a real question that must be asked at some point is whether their cost cutting/inexperience/inability is just confined to the web or should pax have concerns about their ability to fly without failure due to cost cutting et al?

 

[Boof1]

I tried using the missing points function a week or so ago and kept getting the error message. Planned on submitting via the email but then tried again today and it still failed. My nephew (who was on the same trip and just joined Velocity) was having the same problem and said he submitted five times before it worked. So I went back and tried a couple more times and it finally worked. Crash or crash through.

An update here as I've had the same thing happen to me. I tried the "crash through" approach but couldn't for the life of me get it to work. I gave up today and rang the membership centre and was told that there is a few days between the 11th and 14th that the system can see you had flown but won't credit the points for taking the trip. It's a known issue apparently, so an email/text blast to say "hey, you flew a few weeks back and we will fix up your points" would be good. I guess that is too much to ask given the mess the IT team seem to be in all the time...

Cheers
Boof

 

[Milefest]

An update here as I've had the same thing happen to me. I tried the "crash through" approach but couldn't for the life of me get it to work. I gave up today and rang the membership centre and was told that there is a few days between the 11th and 14th that the system can see you had flown but won't credit the points for taking the trip. It's a known issue apparently, so an email/text blast to say "hey, you flew a few weeks back and we will fix up your points" would be good. I guess that is too much to ask given the mess the IT team seem to be in all the time...

Cheers
Boof

Velocity continues to surprise me with their incompetence.

It amazes me that they know their members aren't being credited with those points and SC's between those dates yet they do nothing about it. Disgusting behaviour.

 

[deva22]

I wholeheartedly agree. They really need to pull their finger out in relation to their systems. I am wildly speculating it has to do with the integration of VA's and VFF's systems as they are bound to be separate.

 

[Warks]

Found that my missing points claims were rejected:

Unsuccessful: Ineligible or Invalid Booking Class​

Now how does that work? I booked it through VA with VA flight codes and a VA flight SYD-AKL with a NZ flight WLG-SYD. The AirNZ flights (AKL-NSN and NSN-WLG) were booked on the same ticket with VA flight numbers and it's not as though the ticket was cheap! Pretty rubbish treatment in my opinion.

 

[cssaus]

Found that my missing points claims were rejected:

Unsuccessful: Ineligible or Invalid Booking Class​

Now how does that work? I booked it through VA with VA flight codes and a VA flight SYD-AKL with a NZ flight WLG-SYD. The AirNZ flights (AKL-NSN and NSN-WLG) were booked on the same ticket with VA flight numbers and it's not as though the ticket was cheap! Pretty rubbish treatment in my opinion.

If you feel you've been hard done-by, call up and ask to speak to a supervisor.

 

[italianlover]

Slow with points?........don't get me started with crediting of flights operated by Etihad!!!

Despite retro claims, I'm still waiting for VA flights operated by EY taken on Oct 31/Nov 1 from LHR-AUH-SYD to be credited to my account!!

Hi, just wondering how long it took for your points to come through and did you have to chase them up after initial online points claim? I have been waiting nearly 4 weeks now for my EY points. Thanks

 

[lm118]

Points and SCs for my EY flights came through earlier this week. This was for flights on Dec 19th!

So just over 2 months. Which is a little longer than the 4-6 weeks they are quoting.

I did send emails to the retro claims email address every few weeks enquiring, so that may have helped.

 

[italianlover]

Points and SCs for my EY flights came through earlier this week. This was for flights on Dec 19th!

So just over 2 months. Which is a little longer than the 4-6 weeks they are quoting.

I did send emails to the retro claims email address every few weeks enquiring, so that may have helped.

Thanks for that, it is so inconsistent as we have flown EY several times previously and they came through after a few days. I will also be emailing and I always hold onto my boarding passes too, just in case!