OzEire
Established Member
- Joined
- Aug 4, 2013
- Posts
- 1,367
Just spent about 20 mins completing my third or fourth VA post flight survey. I admit that I was pretty harsh this time, but fair I think:
- it was a delayed flight
- my check-in bag was soaked after being left in the rain (must have been at my transit stop since that was the only airport where it was raining)
- the flexi fare 'snack' offering was appalling
- the lounge dragon had refused to assist when I asked for something simple
But HEREs the catch! When I finally submitted the survey I got the "we're sorry, we are experiencing technical difficulties". Yeah, like "we don't want your honest feedback to lower the scores this month because we all want our bonuses".
Good one Virgin, way to win back an unhappy camper.
OzE
- it was a delayed flight
- my check-in bag was soaked after being left in the rain (must have been at my transit stop since that was the only airport where it was raining)
- the flexi fare 'snack' offering was appalling
- the lounge dragon had refused to assist when I asked for something simple
But HEREs the catch! When I finally submitted the survey I got the "we're sorry, we are experiencing technical difficulties". Yeah, like "we don't want your honest feedback to lower the scores this month because we all want our bonuses".
Good one Virgin, way to win back an unhappy camper.
OzE