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Virgin Post Flight Survey - hear no evil

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OzEire

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Aug 4, 2013
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Just spent about 20 mins completing my third or fourth VA post flight survey. I admit that I was pretty harsh this time, but fair I think:

- it was a delayed flight
- my check-in bag was soaked after being left in the rain (must have been at my transit stop since that was the only airport where it was raining)
- the flexi fare 'snack' offering was appalling
- the lounge dragon had refused to assist when I asked for something simple

But HEREs the catch! When I finally submitted the survey I got the "we're sorry, we are experiencing technical difficulties". Yeah, like "we don't want your honest feedback to lower the scores this month because we all want our bonuses".

Good one Virgin, way to win back an unhappy camper.

OzE
 

ap_spd

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Jun 13, 2012
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But HEREs the catch! When I finally submitted the survey I got the "we're sorry, we are experiencing technical difficulties". Yeah, like "we don't want your honest feedback to lower the scores this month because we all want our bonuses".

OzE
just completed a similar survey where feedback was harsh as I was stuck on a VA ticketed flight and could not select my seat (ya I know I can't but then that's now what I want), my survey submitted fine!!!
 

stusxr5

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Aug 1, 2013
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The survey itself isn't conducted by Virgin, so for a change, it was someone else's website/server that wasn't working properly. Mine have always gone through successfully, though I've never had such a bad experience where I would have really liked my comments considered.
 
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