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Virgin Post Flight Survey - hear no evil

Discussion in 'Virgin Australia Velocity' started by OzEire, May 8, 2014.

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  1. OzEire

    OzEire Established Member

    Aug 4, 2013
    1,355
    660
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    #1 OzEire, May 8, 2014
    Just spent about 20 mins completing my third or fourth VA post flight survey. I admit that I was pretty harsh this time, but fair I think:

    - it was a delayed flight
    - my check-in bag was soaked after being left in the rain (must have been at my transit stop since that was the only airport where it was raining)
    - the flexi fare 'snack' offering was appalling
    - the lounge dragon had refused to assist when I asked for something simple

    But HEREs the catch! When I finally submitted the survey I got the "we're sorry, we are experiencing technical difficulties". Yeah, like "we don't want your honest feedback to lower the scores this month because we all want our bonuses".

    Good one Virgin, way to win back an unhappy camper.

    OzE
     
    • Like Like x 2

  2. Clivem

    Clivem Active Member

    Jan 17, 2013
    565
    285
    Brisbane
    #2 Clivem, May 8, 2014
    You weren't expecting one ?
     
  3. lovestotravel

    lovestotravel Senior Member

    Sep 18, 2008
    6,042
    1,171
    #3 lovestotravel, May 8, 2014
    A survey makes you happy wow.....
     
  4. ap_spd

    ap_spd Member

    Jun 13, 2012
    370
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    Sydney
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    #4 ap_spd, May 8, 2014
    just completed a similar survey where feedback was harsh as I was stuck on a VA ticketed flight and could not select my seat (ya I know I can't but then that's now what I want), my survey submitted fine!!!
     
  5. stusxr5

    stusxr5 Junior Member

    Aug 1, 2013
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    #5 stusxr5, May 9, 2014
    The survey itself isn't conducted by Virgin, so for a change, it was someone else's website/server that wasn't working properly. Mine have always gone through successfully, though I've never had such a bad experience where I would have really liked my comments considered.
     
  6. LACE

    LACE Intern

    Oct 15, 2013
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    #6 LACE, May 9, 2014
    I swear those surveys get longer every time I do them!
     
  7. desiredusername

    desiredusername Guest

    #7 desiredusername, May 9, 2014
    I've given up. Why can't they load up a Qantas survey so I can tell QFF I haven't flown Qantass in yonks. :cool:
     
    • Like Like x 1
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