When CS called me, I was kindly asked if the credit was acceptable, I could have pushed for something more. But I asked myself what is it that I want here, some thing reasonable for not getting an aspect of the product I paid for and that management investigate this issue. I think the credit was a fair and reasonable amount. I was assured management would take a serious look at this case. Yes I will think twice about flexi fares in the future, but it was one aspect of the flight. As for virgin staff and CS, yes virgin do have some significant ground to make. It would be nice if the first response was, "let me investigate that for you" rather than "no, your not on the manifest, sorry". Or "Sorry but you don't fit our criteria". Problems do happen, the key is responding to them appropriately.