Virgin complaints

[vet]

She wanted a refund and it was refused.

If she wants to go via Auckland or via Teipei, that's her call.

As for passengers putting up with re-routing,it 'looks' like V is selling tickets to people for something that some will think was never really intended to be delivered. That's bad for garnering customer loyalty and future business.

 

[N860CR]

That's very odd as a refund is due as there has been a significant change to the original route. I would suggest calling again and speaking to somebody else.

 

[mcck]

Thanks for all the posts. Mcck is a he and he's taking his wife and 2 kids. We are going to be based Monterey/San Fran so our options were either direct flight and drive, or fly to SFO with some sort of change. We chose the former to avoid hanging around with kids but now have the worst of both worlds. Getting into LAX from the SYD flight was getting in far too late for our booked accom and involved another 4-5 hours travelling on what we planned. I have taken the BNE option even though it is a day earlier, with additional holiday, kids out of school, extra accom and car hire. Return is via SYD as there is no BNE flight that day.
The 3 times I spoke to VA on the day I asked for refund. Each time I was directed to website. We are flying R class (so there is a bit of money been passed over here) and I checked Q and Air NZ fares to SFO straight away. The Air NZ was available and reasonable (and avoided SYD) until the weekend when it's price went up over $2000 for the 4. Buying these tickets when I was not guaranteed a refund was a bit risky. I have spoken to VA twice since (moaning about not receiving the changed itinerary) and have had e mail contact from a poor girl who seems to work through the night but was in the wrong department, so she couldn't help.
Back to my original question - is there anyone who knows how to speak to someone with clout at VA? Was it VAs intention to piss off it's Vic market?

 

[vet]

I think someone with clout can help you and you've got the contact details. I think the knock on effects can be sorted out with a bit of give n take. Its in V's long term interests to come up with ideas that'll get you back time and time again.

I have a voucher for a condo building in Carlsbad - very sth LA - that is $US75 for 3 nights (ie $US25 p/n) on the beach and includes a $50 meal voucher. I don't see an expiry date on it and if its still alive its available for use by friends. If you want up to 3 cheap nights, pm me your phone # - but Carlsbad is a long taxi ride.

 

[MEL_Traveller]

Thanks for all the posts. Mcck is a he and he's taking his wife and 2 kids.

sorry!

by the way vet was talking about you I assumed you two must have been friends!

 

[sampson]

Mcck, chat to Gad Ellinson at the ACCC office in Melbourne and Mr Levans at Consumer Affairs Victoria (and he'll put you on to the Qld office). Ellinson and Levans are talking to each other and they might have some clout.