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Geez - give the guy a break - it seems he's fully aware NOW that he wasn't entitled to the offer, but i can understand given the circumstances why he's a little peeved - especially if the system let him register and believe he was gonna get the double SC's
Also surprised there isn't any flexibility for someone 10SC short for requal - given how freely Virgin gave out status matches (and renewed people) with little or no flying.
Not a good way to treat an obviously loyal flyer (Flies in J, and obviously a fair bit of flying to get 790 SC's in a year)
Might be worth an email to [email protected]
First the told you were you were registered... then they told you that you weren't registered...
Yet again a plain lack of professionalism from Velocity... but that's nothing new.
I will say though that in these circumstances that persistence generally pays off