Velocity status lounge access

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Nathan75

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I have been searching for awhile and cannot find the answer so maybe someone here could help.

I hit silver status a few weeks ago and purchased lounge access as I didn't know how much more flying I would be doing. To my surprise I am about to hit Gold in the next few weeks and will get lounge access complementary.

My my question is ' what happens to my lounge access that I purchased'. I remember when I was with QF that is was put on hold until I slipped back to that level and the remaining time was then started again. Is this the same with Velocity.

Thanks
 
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ksthommo

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Send them an email and ask for a refund, you can only try.
I did when I got status match with Etihad around 3 weeks after joining the lounge.
Got a refund.
 

Nathan75

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Happy to say I received a refund less 2 months without any prompting. Faith in Virgin restored.
 
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