Velocity status lounge access

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Nathan75

Junior Member
Joined
Jul 1, 2007
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I have been searching for awhile and cannot find the answer so maybe someone here could help.

I hit silver status a few weeks ago and purchased lounge access as I didn't know how much more flying I would be doing. To my surprise I am about to hit Gold in the next few weeks and will get lounge access complementary.

My my question is ' what happens to my lounge access that I purchased'. I remember when I was with QF that is was put on hold until I slipped back to that level and the remaining time was then started again. Is this the same with Velocity.

Thanks
 
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

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Send them an email and ask for a refund, you can only try.
I did when I got status match with Etihad around 3 weeks after joining the lounge.
Got a refund.
 
Happy to say I received a refund less 2 months without any prompting. Faith in Virgin restored.
 
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