Velocity Shop and (NOT) earn

[ricee007]

Strawberrynet points of December 1 aren't showing in pending.

Almost as annoying as my flights of 15 weeks ago not being credited yet.

//sends angry email to Virgin.
(3rd email, one phone call, 15 weeks).

 

[Virgin Australia]

Just a reminder to you all to look here for a reminder on how the eStore works How It Works. You should receive a 'Points Pending' email within 24 hours of your successful purchase, but remember that it can take up to 60 days for the Points to be loaded. It's down to the retailers T&C's.
If you have any concerns over missing Pending/Approved Points please send me your Member ID, Date of purchase, Retailer, Order Confirmation and Amount and we'll look into the claim for you.

@Swanning_it and @ricee007, PM me the missing points details, and we will investigate.
Thanks

 

[wxxnxs]

but remember that it can take up to 60 days for the Points to be loaded. It's down to the retailers T&C's.
If you have any concerns over missing Pending/Approved Points please send me your Member ID, Date of purchase, Retailer, Order Confirmation and Amount and we'll look into the claim for you.

@Swanning_it and @ricee007, PM me the missing points details, and we will investigate.
Thanks

No offence Virgin Australia, although I did get points allocated for most transactions, however IMHO, you really need to change words from 'UP TO 60 DAYS' to "At least 60 days". At least this will cause less people complaint here. From my real experience, the fastest time for points allcation took around 90 days.

 

[docjames]

No offence Virgin Australia, although I did get points allocated for most transactions, however IMHO, you really need to change words from 'UP TO 60 DAYS' to "At least 60 days". At least this will cause less people complaint here. From my real experience, the fastest time for points allcation took around 90 days.

Most of mine post around the 60 day mark. Touch wood, i've not had any not post. Longest was ~75 days, shortest ~45 days.

 

[farstar]

Well I've got one from 17th September still waiting to change from pending, wonder if it will happen at 90 days.

 

[Deleted member 29185]

@Swanning_it and @ricee007, PM me the missing points details, and we will investigate.
Thanks

PM sent. Thanks for the follow up VA. It is appreciated and very welcome to have DJ input here.

 

[sergeyvzn]

I must be particularily unlucky - once again used Shop and Earn Store, it's now been over 60 days (the transaction date on my account shows as 13/11/11 so it's been more like 70 days) and the points are still pending

just rung the useless customer service - as usual they can't see anything, can't find the transaction etc. This is something I don't get - for sure they should be able to see what I see on my screen unless they are all idiots? or they are all idiots?:mrgreen:

asked me to email them a proof of purchase, which I have just done - now wondering how long it will take them to respond

wish me luck:shock:

 

[jujay]

I still have points pending from a transaction made on 8th April 2010 - not quite 2 years ago. :shock:
Do I win??!?! :mrgreen:

 

[sergeyvzn]

I still have points pending from a transaction made on 8th April 2010 - not quite 2 years ago. :shock:
Do I win??!?! :mrgreen:

You win hands down

 

[LiamR]

I got a very polite "Tough Luck, out system screwed up, we can't award you any points" when I purchased my MacBook Air from the online Apple Store last year and the purchase never registered on my account.

So there's 4000 points I'll NEVER see.

The Shop and Earn system does not work, and is in serious need of improvement.

 

[Jeffrey O'Neill]

I pretty much use moneybackco for most transactions. at least they register.

about the only S&E points i earn these days is via ebay - so far not had any of transactions for them get missed. sometimes the transaction is recorded within a day or 2, other times it seems to take a week,

 

[John.rim1978]

No problem with them going pending but has been over 60days on all the purchases and they just say pending ????

 

[docjames]

I dont understand why people have so many problems - I've got a 100% success rate, typically right on the 60 day mark. I dont do anything special - just login, click through and purchase. Confirmation email @ 24hrs usually. Using IE.

 

[sergeyvzn]

I dont understand why people have so many problems - I've got a 100% success rate, typically right on the 60 day mark. I dont do anything special - just login, click through and purchase. Confirmation email @ 24hrs usually. Using IE.

so far you've just been lucky

but luck does not last forever :mrgreen:

 

[pauly7]

I've only had a 25% fail rate on the last few months so it seems to be getting better.

Now getting points in about 3 months which is better than nothing.

Seems a bit weird I'm happy with this result but it came from such a low base!!

 

[BAM1748]

I've only had a 25% fail rate on the last few months so it seems to be getting better.

Now getting points in about 3 months which is better than nothing.

Seems a bit weird I'm happy with this result but it came from such a low base!!

Wow, that's a pretty bad thing to be happy about. :mrgreen::shock:

 

[pauly7]

Wow, that's a pretty bad thing to be happy about. :mrgreen::shock:

If it was flights I wouldn't be happy

Flights usually post within a few days now. Not as instant as QF but I'm getting used to it.

 

[jonno]

Just to add another experience with Shop and NOT Earn,

In september last year I made a purchase from Apple and had the transaction show up in about 24hrs as PENDING on the shop and earn website.

After waiting around 90 days, I sent an e-mail to find out why the points still weren't approved, and just over a week later got a phone call asking for further information. After sending a copy of the invoice, I received a call back within minutes to advise me that the invoice had been received and that the points would be credited shortly.

Unfortunately thats where things seem to have gone from bad to worse.
The next time I checked the Shop and Earn site the transaction had changed from PENDING to CANCELLED.

Now several weeks and many phone calls later, no one at the Velocity Rewards call centre can tell me why the transaction was cancelled.

From reading the other posts in this thread I see that there are some AFF members who have given up on Shop and Earn, and others who never seem to have a problem, so for now I live in hope this will get sorted out eventually.

 

[sergeyvzn]

Unfortunately thats where things seem to have gone from bad to worse.
The next time I checked the Shop and Earn site the transaction had changed from PENDING to CANCELLED.

Now several weeks and many phone calls later, no one at the Velocity Rewards call centre can tell me why the transaction was cancelled.

From reading the other posts in this thread I see that there are some AFF members who have given up on Shop and Earn, and others who never seem to have a problem, so for now I live in hope this will get sorted out eventually.

from my experience - this happens when the purchase did not qualify for earning points, there could have been some terms and conditions saying this is particular item was excluded or something

I honestly hope this is not the case with yours - maybe it's just someone stupid who did not process it properly. You should not give up - keep demanding an answer. Again from my experience - talking to drones in their call centre does not help, they can only do two things OK namely ask you "how can I address you, sir" and verify your birthday. Anything beyond that creates a huge obstacle for their intellectual capacity so you need to ask to speak to a supervisor and then ask the supervisor to escalate your issue to someone in Australia

or PM the Velocity rep here - he is very good, your case will be resolved in a matter of hours

 

[jonno]

from my experience - this happens when the purchase did not qualify for earning points, there could have been some terms and conditions saying this is particular item was excluded or something

I honestly hope this is not the case with yours - maybe it's just someone stupid who did not process it properly. You should not give up - keep demanding an answer. Again from my experience - talking to drones in their call centre does not help, they can only do two things OK namely ask you "how can I address you, sir" and verify your birthday. Anything beyond that creates a huge obstacle for their intellectual capacity so you need to ask to speak to a supervisor and then ask the supervisor to escalate your issue to someone in Australia

or PM the Velocity rep here - he is very good, your case will be resolved in a matter of hours

Thanks for the advice sergeyvzn,


At the time I made the purchase the only items that were listed from the Apple Store as being excluded from earning points were iPads.
Seeing as the item I purchased was not an iPad, It does seem that a mistake must have been made somewhere.


As I don't have enough posts to PM yet, I have sent a PM via a moderator