Hi,
I have tried to claim missing points for myself and my family via the velocity website in february, then calling velocity direct in mid-march, then emailing in late march (copy of email below-personal details deleted) for flights from Perth to Koh Samui via Singapore on Singapore Airlines in January this year. I have not had the points credited, or any status credits, although I was told on the phone this would happen. Is there a problem? Could you please assist.
Thanks
Subject: Claim Missing Points - for Singapore Air YE6C8Z
Date: 31 March 2014 12:32:34 am AWST
To: [email protected]
Hi,
As discussed I have claimed these missing points online in early febuary and they have still not appeared in my account - refer flight details below. When I booked the flights with Singapore Airlines I provided my velocity frequent flyer number.
Please credit these points and reaccess my status, I have been downgraded from Gold to Silver, I should remain in Gold.
Thanks,
On 31/1/2014 Koh Samui to SIngapore and
SIN to PER on SQ 215
I have tried to claim missing points for myself and my family via the velocity website in february, then calling velocity direct in mid-march, then emailing in late march (copy of email below-personal details deleted) for flights from Perth to Koh Samui via Singapore on Singapore Airlines in January this year. I have not had the points credited, or any status credits, although I was told on the phone this would happen. Is there a problem? Could you please assist.
Thanks
Subject: Claim Missing Points - for Singapore Air YE6C8Z
Date: 31 March 2014 12:32:34 am AWST
To: [email protected]
Hi,
As discussed I have claimed these missing points online in early febuary and they have still not appeared in my account - refer flight details below. When I booked the flights with Singapore Airlines I provided my velocity frequent flyer number.
Please credit these points and reaccess my status, I have been downgraded from Gold to Silver, I should remain in Gold.
Thanks,
On 31/1/2014 Koh Samui to SIngapore and
SIN to PER on SQ 215
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