Velocity points not credited for Singapore Airlines flights | Australian Frequent Flyer
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Velocity points not credited for Singapore Airlines flights

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jwalters

Newbie
Joined
Jul 23, 2014
Messages
1
Hi,

I have tried to claim missing points for myself and my family via the velocity website in february, then calling velocity direct in mid-march, then emailing in late march (copy of email below-personal details deleted) for flights from Perth to Koh Samui via Singapore on Singapore Airlines in January this year. I have not had the points credited, or any status credits, although I was told on the phone this would happen. Is there a problem? Could you please assist.

Thanks


Subject: Claim Missing Points - for Singapore Air YE6C8Z

Date: 31 March 2014 12:32:34 am AWST

To: retro@velocityfrequentflyer.com


Hi,


As discussed I have claimed these missing points online in early febuary and they have still not appeared in my account - refer flight details below. When I booked the flights with Singapore Airlines I provided my velocity frequent flyer number.
Please credit these points and reaccess my status, I have been downgraded from Gold to Silver, I should remain in Gold.
Thanks,




On 31/1/2014 Koh Samui to SIngapore and
SIN to PER on SQ 215

We are pleased to confirm your online check-in. Your travel itinerary and details are listed below.


Your itinerary
Flight 1Perth (PER) to Singapore (SIN)
Jan 19, 2014, 02:05 AM
FlightDepartsArrivesDurationCabin ClassSeats selected
SQ 216 PerthSingaporeNon-stopEconomy Class(Y)
02:05 AM
Perth Intl
Terminal T1
07:20 AM
Changi Intl
SQ 5062
Operated by MI
SingaporeKoh SamuiNon-stopEconomy Class(Y)
08:40 AM
Changi Intl
Terminal T2
09:30 AM
Koh Samui

 

pblackie

Member
Joined
Jan 10, 2012
Messages
182
Flights
My Map
Hi,

I have tried to claim missing points for myself and my family via the velocity website in february, then calling velocity direct in mid-march, then emailing in late march (copy of email below-personal details deleted) for flights from Perth to Koh Samui via Singapore on Singapore Airlines in January this year. I have not had the points credited, or any status credits, although I was told on the phone this would happen. Is there a problem? Could you please assist.

Thanks


Subject: Claim Missing Points - for Singapore Air YE6C8Z

Date: 31 March 2014 12:32:34 am AWST

To: retro@velocityfrequentflyer.com


Hi,


As discussed I have claimed these missing points online in early febuary and they have still not appeared in my account - refer flight details below. When I booked the flights with Singapore Airlines I provided my velocity frequent flyer number.
Please credit these points and reaccess my status, I have been downgraded from Gold to Silver, I should remain in Gold.
Thanks,




On 31/1/2014 Koh Samui to SIngapore and
SIN to PER on SQ 215


We are pleased to confirm your online check-in. Your travel itinerary and details are listed below.


Your itinerary

Flight 1
Perth (PER) to Singapore (SIN)
Jan 19, 2014, 02:05 AM

Flight
Departs
Arrives
Duration
Cabin Class
Seats selected
SQ 216
Perth
Singapore
Non-stop
Economy Class(Y)
02:05 AM
Perth Intl
Terminal T1
07:20 AM
Changi Intl
SQ 5062
Operated by MI
Singapore
Koh Samui
Non-stop
Economy Class(Y)
08:40 AM
Changi Intl
Terminal T2
09:30 AM
Koh Samui

Which Y fare class were you in? you can only earn SC and points in the following classes and there are several cheaper classes that are not eligible for earn
Economy
S, Y, B, E, M, H, W, U, L, K​
1 Velocity Point​
Discount Economy*
N, Q​
0.5 Velocity Points​
Discount Economy*
T, V​
0.1 Velocity Points​
 
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williamsf1

Established Member
Joined
Jun 1, 2010
Messages
1,189
Which Y fare class were you in? you can only earn SC and points in the following classes and there are several cheaper classes that are not eligible for earn
Economy

S, Y, B, E, M, H, W, U, L, K​

1 Velocity Point​
Discount Economy*

N, Q​

0.5 Velocity Points​
Discount Economy*

T, V​

0.1 Velocity Points​
N,Q,T V were not valid for any earn in FEB14
 

mavrick9

Member
Joined
Jan 10, 2012
Messages
177
I had a SIN-MEL flight Nov 14, on SQ Metal, booked via SQ but input Velocity number for points pool. This was before the December '14? two way transfer of KF - VA points was started.

As I had a few thousand Krisflyer points (at that time you couldn't transfer to Velocity), I used them as a part credit on the flights, saving $80 and paid the rest with credit card. Flight was a flexi saver, so it should have been able to earn either Krisflyer or Velocity points.

Krisflyer points were no use to me, so I pooled to Velocity.

Upon returning, I didn't see the points appear in my Velocity account, so put in a manual Retro points claim. I've now received a email back from Velocity, pointing out that the flight wasn't valid for earn due to the fact I paid for some of the flight with Krisflyer points. REF: Points Earn with Airline Partners | Velocity Frequent Flyer

So be careful, if you fly SQ and input your Velocity Number to pool points to, make sure you adhere to their very strict conditions.

It's probably safer to pool to Krisflyer then transfer back to Velocity now that's available.
 

williamsf1

Established Member
Joined
Jun 1, 2010
Messages
1,189
I had a SIN-MEL flight Nov 14, on SQ Metal, booked via SQ but input Velocity number for points pool. This was before the December '14? two way transfer of KF - VA points was started.

As I had a few thousand Krisflyer points (at that time you couldn't transfer to Velocity), I used them as a part credit on the flights, saving $80 and paid the rest with credit card. Flight was a flexi saver, so it should have been able to earn either Krisflyer or Velocity points.

Krisflyer points were no use to me, so I pooled to Velocity.

Upon returning, I didn't see the points appear in my Velocity account, so put in a manual Retro points claim. I've now received a email back from Velocity, pointing out that the flight wasn't valid for earn due to the fact I paid for some of the flight with Krisflyer points. REF: Points Earn with Airline Partners | Velocity Frequent Flyer

So be careful, if you fly SQ and input your Velocity Number to pool points to, make sure you adhere to their very strict conditions.

It's probably safer to pool to Krisflyer then transfer back to Velocity now that's available.
I don't think you would have been able to be credited to SQ anyway. As soon as points are used as payment, it becomes ineligible to earn

For industry discount, agency discount, free or award tickets, infant fares and
other special discount tickets as specified by Singapore Airlines or airline
partners from time to time, no miles will be earned.
 
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