Velocity no longer rounding up status credits earned from VA flights

[Mattg]

When Velocity changed the way it awards status credits to 1 per $12 spent on Virgin Australia flights, it originally said it would round up the status credits to the nearest whole number. In other words, if you bought a flight costing $149, you would earn 13 status credits.

Velocity seems to have quietly changed this last year, and is now simply rounding to the nearest whole number, rather than rounding up. This is reflected in the expected Status Credit earn that you see when booking on the VA website, and also in section 4 on the fine print of this page:

Frequent Flyer - Velocity | The loyalty program of Virgin Australia

Earn Points with Virgin Australia and Partners, also earn status credit when travelling with eligible fare types. Offering include trans tasman flights, short haul and long haul flights and international long haul flights

www.velocityfrequentflyer.com

"Status Credits will be rounded to the nearest Status Credit."

This was discussed in another thread yesterday, but I thought it's worth highlighting this change in its own thread as I think a lot of people missed this.

In fact, I just emailed Velocity this morning to ask for clarification and the reply from Platinum Member Support said:

Please note that Status Credits are rounded up to the nearest whole number.

It seems Velocity isn't aware of this change to its own program either!

 

[transpactraveller]

Yet another reason I'm happily letting my Velocity status slide back to Red after all their recent changes. To think a few years prior I was considering going the other way and ditching QF for VA!

 

[eastwest101]

When Velocity changed the way it awards status credits to 1 per $12 spent on Virgin Australia flights, it originally said it would round up the status credits to the nearest whole number. In other words, if you bought a flight costing $149, you would earn 13 status credits.

Velocity seems to have quietly changed this last year, and is now simply rounding to the nearest whole number, rather than rounding up. This is reflected in the expected Status Credit earn that you see when booking on the VA website, and also in section 4 on the fine print of this page:

Frequent Flyer - Velocity | The loyalty program of Virgin Australia

Earn Points with Virgin Australia and Partners, also earn status credit when travelling with eligible fare types. Offering include trans tasman flights, short haul and long haul flights and international long haul flights

www.velocityfrequentflyer.com

This was discussed in another thread yesterday, but I thought it's worth highlighting this change in its own thread as I think a lot of people missed this.

In fact, I just emailed Velocity this morning to ask for clarification and the reply from Platinum Member Support said:



It seems Velocity isn't aware of this change to its own program either!

Ha - that's classic Virgin/Velocity IT and lack of business unit communication there.

 

[Mattg]

I replied to Velocity's email asking for further clarification, and got this unimpressive response:

To clarify your concern regarding the Status Credits earn calculation, please be assured that Status Credits are rounded up to the nearest whole number.

For example:

• If the total fare amount of your flight is 294.84 AUD, dividing this by 12 gives 24.57, which is rounded up to 25 Status Credits.
• However, if the total fare amount is 289.20 AUD, dividing this by 12 gives 24.10, which will be rounded down to 24 Status Credits, as it does not meet the threshold to round up.

 

[fletty]

Seems like someone did Math.round() instead of Math.ceil()

 

[oz_mark]

LOL

Tell me you don't know what rounding up means, without telling me you don't know what rounding up means.